Customer Experience Coordinator

We get it - you have options when it comes to finding a career. So why Mosquito Joe?

Because when you put on a Mosquito Joe uniform, you become part of a team that believes work should be more than just clocking in and out. We work hard, move fast, support each other, celebrate wins, and genuinely care about the experience we create for both our customers and our team.

We're not your standard, run-of-the-mill pest control company. We're the people helping families enjoy their backyards again, making summer nights more enjoyable, and creating a fun, positive experience from the very first phone call to the final service visit.

And we're not looking for just anyone.

We're looking for someone who can balance professionalism with personality. Someone who enjoys helping customers, thrives in a fast-paced environment, and gets excited about bringing energy and creativity into the workplace. If you love organization, communication, social media, teamwork, and making things happen behind the scenes, this might be the role for you.

If you're ready to become one of the first faces and voices customers interact with while also helping showcase the personality behind our brand, you've come to the right place.

Your Mission if You Choose to Accept It - Responsibilities as a Customer Experience Coordinator...
• First Point of Contact - Yep, you'll be one of the first people customers interact with in the war against mosquitoes and outdoor pests that try to ruin backyard fun. You'll play a huge role in helping customers feel heard, cared for, and confident they chose the right company.

You'll help customers daily by:

• Scheduling services
• Answering billing and invoicing questions
• Managing customer accounts
• Handling phone calls, texts, and emails
• Customer acquisition
• Helping customers understand our services
• Customer retention
• Creating a positive and professional customer experience

• Doing It with Style -As a representative of the Mosquito Joe brand, you'll bring professionalism, positivity, and personality into every interaction. We believe customer service should feel human - not robotic.

That means:

• Building relationships with customers
• Helping solve problems calmly and confidently
• Communicating clearly and professionally
• Going above and beyond when possible
• Bringing good energy into the office every day

• Communicating with the team - This role works closely with office staff, management, and field technicians to help everything run smoothly behind the scenes. No two days look exactly the same here - and honestly, we like it that way.

You'll assist with:

• Technician scheduling and routing
• Service updates
• Communication between customers and technicians
• Keeping schedules efficient and organized

• Social media & Company Culture - We want someone who can help bring our brand to life online - not just someone who posts generic ads.

You'll help create content for:

• Facebook
• Instagram
• Google Business Profile

This may include:

• Team highlights
• Fun office moments
• Technician spotlights
• Customer success stories
• Seasonal reminders and promotions
• Behind-the-scenes content
• Community involvement
• Trend-based or creative content ideas

• Brand Ambassador - Manage brand reputation through direct dealings with customers either by phone or email. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.

You'll help:

• Maintain a positive customer experience
• Encourage happy customers to leave reviews
• Help manage online reputation
• Support local marketing efforts
• Showcase the culture and personality behind our company

This Customer Experience Coordinator Job is For You If...

• You enjoy playing detective. Every property is different, with different problems to solve.

• You value being part of a Team that is like family and are ready to use your excellent communication skills when you have the opportunity.

• You excel at organizational skills and commitment to accuracy in a fast-paced dynamic environment.

• You enjoy interacting with customers and providing great service.

• You enjoy social media and content creation.

• You have strong communication skills to be able to clearly…