Customer Service Representative; CSR

Customer Service Representative – Hidden Valley Animal Hospital (Independence, MO)

Hidden Valley Animal Hospital is growing, and we’re looking for a compassionate and motivated Client Service Representative (CSR) to join our team! As we continue expanding back to a four-doctor practice, we’re seeking someone who is passionate about both people and pets and committed to creating exceptional client experiences.

As a CSR, you’ll be the face and voice of Hidden Valley Animal Hospital—helping set the tone for every client and patient interaction.

Responsibilities include:

• Greeting clients warmly and professionally, both in person and over the phone
• Checking patients in and out efficiently while providing compassionate customer service
• Scheduling appointments and maintaining accurate records using our veterinary software
• Assisting with client communication and payment processing
• Helping maintain a clean, organized, and welcoming front desk environment
• Supporting urgent care check-ins and assisting with Blue Springs Animal Control cases

• Energetic, dependable, and detail-oriented
• Passionate about helping people and caring for pets
• Comfortable working in a fast-paced, team-oriented environment
• Able to multitask and remain calm under pressure
• Experienced in customer service (veterinary or medical office experience is a plus!)

• AAHA-accredited for 24 years and committed to high-quality veterinary care
• We partner with local rescues and shelters, including Blue Springs Animal Control, to help give back to our community
• We offer General Practice and Urgent Care services, allowing our team to help a wide variety of patients and cases
• A culture built on teamwork, integrity, compassion, and growth
• Monthly lunch & learns and opportunities for continued education
• A supportive, fun-loving team that truly values its employees, clients, and patients