Customer Service Specialist

We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in customer service and preferably in a maintenance department, dispatch, and follow‑up. Skills required are exceptional communication, listening, and problem‑solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast‑paced work environment, we want to hear from you!

• Provide thorough follow‑ups to customer interactions, ensuring customer satisfaction
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
• Maintain customer accounts and update with new account information as needed
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Assist residents with day‑to‑day maintenance, repairs, and inquiries
• Document and report maintenance issues in detail, ensuring accurate information is provided to vendors
• Dispatch maintenance requests to appropriate vendors and track progress
• Conduct systematic and routine follow‑ups on open work orders to ensure timely resolution
• Perform property walk‑throughs to identify maintenance needs and enhance overall property condition
• Process move‑in check‑in sheets and ensure all necessary repairs are completed before new residents arrive
• Continuously seek and evaluate potential new vendors to expand our vendor list and improve service quality

• Strong knowledge of customer interface and interaction
• Excellent active listening, interpersonal, and communication skills
• High school diploma or equivalent
• Previous experience in maintenance coordination preferred
• Strong organizational and communication skills
• Ability to work independently and manage multiple tasks effectively
• Proficiency in using Microsoft Office
• A proactive attitude and a commitment to customer service and company growth

$21 hourly