Customer Service​/Expeditor

Job Description

Talent…innovation…passion…our employees are pouring their hearts into building a better world! CCA Global Partners connects family‑owned businesses across North America to give them the power of scale, resources, and innovation translating into that competitive edge needed to succeed in this big box world. We offer a hybrid work schedule, flexible time off, and benefits focused on the needs of our employees and their families.

Bring YOUR talent, innovation, and passion to CCA and together we’ll make an impact on the world around us!

Tired of retail customer service? Come put those skills to work 8a to 5p with no weekends! Landing that perfect dream job could be right under your nose as a Customer Service/Expeditor in our St. Louis Office. We are seeking a customer service driven and excellent communicator to be responsible for contacting our small business members for status of construction estimate submittals when property insurance carrier timelines are exceeded.

In addition to great benefits, a fabulous work environment and a super‑collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in‑office Tuesdays through Thursdays after an initial in‑office training period of approximately 90 days.

• Communicate with members and carriers/clients to investigate, identify, and resolve claim, job and/or estimate issues.
• Collaborate with members to assure timely submittal of all claim or job estimates as per carrier/client requirements.
• Provide continual support for program timeline requirements and proprietary CCA claim/job management software.
• Process claim/estimate update notifications within proprietary CCA software.
• Perform routine review of assigned member program performance statistics to assure CCA remains in compliance with carrier standards for program participation.

• High school diploma;
  Associate’s in Business administration preferred.
• 1‑2 years business‑related experience and/or customer service experience; retail experience is a plus.
• Comfort level of interacting and having coaching sessions with contractors on the phone.
• Ability to easily learn new complex software programs.
• Basic math knowledge, personal computer, and Microsoft Office skills.
• Excellent interpersonal, verbal, & written communication skills.

• We provide you the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
• We recognize you for your accomplishments and contributions through development, growth, and compensation.
• We care about you and your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

Proud to be an Equal Opportunity Employer.