Quotes and Order Entry Specialist

Job Description

We’re looking for a dedicated Customer Support Specialist to manage web-based inquiries and maintain order processes for our Aero Transportation Products portfolio. The role ensures timely, accurate customer communication and supports operational efficiency across multiple Wabtec businesses.

Our goal is customer loyalty founded on excellent response to non-technical support requirements, great service and consistency of performance across the entire Aero Transportation Products portfolio.

Own day-to-day responsibility for dispositioning any web-based inquiries received via Company Web Center (CWC) or other channel.

• Demonstrated passion for Customer Satisfaction
• Relentless pursuit of answers on behalf of customers
• Understanding of customers’ expectations and commitment to providing quality service
• Experience in Customer Service, Inside Sales, Order Entry or Order Management roles
• Experience working with ERP systems such as Oracle or SAP
• Data-driven problem solver with persistence in driving resolution on behalf of customers
• Ability to work independently while collaborating effectively within cross-functional teams
• Strong written and verbal communication skills, with the ability to communicate at all organizational levels
• Strong time management skills; able to prioritize competing demands in a fast-paced environment

• Highly organized with a process-oriented mindset
• Influencing and stakeholder management skills
• Oracle expertise and strong proficiency in Excel and Microsoft Office tools
• Continuous improvement mindset (Lean / Six Sigma experience a plus)
• Undergraduate degree or equivalent relevant experience

• Manage quotes, order entry, order revisions, and basic order management activities for several Wabtec businesses with a focus on Aero Transportation Products customers to support throughput and customer commitments. Responsible for responding to and documenting spot quotations via Oracle.
• Respond to and document spot quotations and order requests; provide documentation in Oracle.
• Manually enter orders received via email, fax or phone into either Oracle Edison or Oracle Westinghouse.
• Resolve or drive timely resolution of order errors (VEOS or other).
• Provide accurate Sales Order Acknowledgements directly to customers.
• Provide backup support for Warranty order entry as needed.
• Work with Comm Ops team for successful ITO to OTR handoff of LTPA orders, Program orders or other special deals ensuring delivery schedule and customer expectations are viable.
• Support contract, product pricing, and surcharge management in alignment with commercial agreements.
• Provide non-technical customer support across the Aero Transportation Products portfolio, serving as a primary customer contact.

• Comply with Wabtec Corporate & local Environment, Health & Safety requirements at all times.
• Professionally represent Wabtec in all internal and external customer communications.
• Contribute to creation of an Inside Sales team strategy, planning and training program.
• Actively contribute to all continuous process improvement efforts within the Customer Service COE.
• Document retention consistent with Wabtec Corporate policy.

The salary range for this role is $26.00 - $30.00 dollars per hour, subject to change based on training, education, experience, and location. Benefits include health, welfare, and retirement plans as detailed at

Minimum required experience, education, and skills as outlined above.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status, and more.

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