Front Office Administrative Assistant

Front Office Administrative Assistant

Independence Family Dental Care is looking for a Business Assistant to join our team.

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard‑working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards:
America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid‑size companies in a nationwide study and achieved a 5‑star rating for both awards.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front‑loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential
• Access to on‑demand Daily Pay

Independence Family Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join an 18 person team that thrives on collaboration, communication, and community
• Goal‑oriented, fast‑paced, and results driven team atmosphere
• Full‑time;
  Monday‑Friday;
  Starting as early as 7 am, and leaving office as late as 5:30 pm;
  No weekends!
• Flexibility will be required based on needs of patients and office
• Potential for a 4‑day work week (Tuesday‑Friday)
• Competitive pay based on experience and skillset
• Location:
  
  14227 E. US Highway 40, Hawthorne Square, Kansas City, Missouri 64136

• Experience working in a fast‑paced and customer‑centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job‑related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

• 1+ years of experience in a dental or medical setting;
  Willing to train
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience
• Strong communication skills
• Open, flexible, and motivated to hit goals
• Outgoing and confident, self‑starter, quick learner, team player
• Friendly, and enjoys engaging in conversation with our patients
• Ability to thrive in fast‑paced settings and adaptable to consistent changes throughout the day
• Multi‑tasker and open to being trained and coached by peers
• Confidence in speaking to patients regarding high dollar treatment plans and finances;
  Ability to provide payment options

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable…