Automotive Customer Service Representative | Weekends Off | Barry Road

• Full-time
• Department:
  Missouri
• Compensation: USD 18 - USD 20 - hourly

Automotive Customer Service Representative

4200 NW Barry Road Kansas City, MO 64154

As an Automotive Customer Service Representative with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, and because of these reasons you play a large role in building relationships with our customers.

• Desire to learn automotive repair service terminology and processes
• Check guests in and out
• Answer phone calls and schedule appointments
• Provide safe shuttle service for our valued guests in our branded vehicle
• Treat guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
• Assist the shop with receiving, processing, incoming and outgoing parts and other errands as needed
• Keep the facility clean and organized
• Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
• Direct, coordinate, and participate in performing guest service activities as dictated by workload
• Serve as a community ambassador for the store through creating authentic relationships and partnerships
• Follow all safety policies and procedures
• Other duties as assigned

• Proven successful customer service experience is required; automotive experience is preferred
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
• Valid state driver's license
• Meet required insurance driving record parameters
• Enjoy a fast‑paced environment and a team mentality (we work hard but like to have fun doing it)
• Ability to seek and accept coaching and direction

• Ability to multitask and meet deadlines
• Proficient with Microsoft Office Suite or related software

• Frequently required to sit, stand, walk, talk, and hear
• Occasionally required to balance, stoop, kneel, and/or crouch
• Must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
• Being dependable for a position that is Monday through Friday 7:00 a.m. – 6:00 p.m.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.