Part Time Service Coordinator

POSITION SUMMARY: Addus is searching for a Service Coordinator to join our team. This position is responsible for coordinating administrative, business and other operational activities such as HR, payroll, scheduling direct service staff and resolving client issues in conjunction with the Branch Manager or Agency Director. The Service Coordinator ensures that all clients receive the best service possible and according to the care plan.

Hours: Part Time 3 days/week 8 AM to 5 PM - Prefer MWF

Location: Addus Home Care 3737 South Elizabeth St. Suite 100 Independence, MO 64057

We offer our team the best:

• Continued Education
• Company Matched 401K
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Processes patient authorizations and communicates with central admissions, enter reauthorizations into client record and ensures chart preparation for all new clients
• Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines
• Answering telephones, filing, data entry, scanning and preparing reports.
• Works on a variety of special projects as needed with multi-tasking as necessary
• Demonstrates accurate knowledge of services of the Company and provide information by answering questions and requests
• Ensures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards

Position Requirements & Competencies:

• High school diploma or equivalent
• 1 year of scheduling and office experience required
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Reliable transportation.
• Assesses work load and re-prioritize as needed, handling multiple task under tight deadlines
• Works under pressure and deals with interruptions and other unexpected events and make necessary adjustments
• Interacts professionally with all levels of management and staff

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

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Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.