Leisure Sales Manager

## Leisure Sales Manager Apply locations:
Ridgedale, MO (Big Cedar Lodge) time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
September 10, 2026 (30+ days left to apply) job requisition :
R260209
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* POSITION SUMMARY:

*** The Big Cedar Lodge Leisure Sales Manager will be a results-driven hospitality sales leader who can coach and develop a team of vacation sales agents to consistently convert inquiries into golf stay-and-play bookings, maximize revenue opportunities, and deliver an exceptional guest experience that reflects the Bass Pro Shops - Hospitality brand.
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* ESSENTIAL FUNCTIONS:

**** Provide leadership and operational oversight for Reservations, Vacation Planning, and Group Sales functions.
* Manage daily departmental operations to ensure efficient workflows, service excellence, and achievement of performance goals.
* Develop, analyze, and distribute operational and sales reports to support business decisions.
* Create and maintain staffing schedules that align with service demands, labor standards, and budget objectives.
* Conduct performance evaluations, team meetings, coaching sessions, and ongoing employee development activities.
* Ensure the accuracy of all reservations, bookings, and guest records while maintaining established quality standards.
* Resolve guest concerns and service issues promptly to enhance guest satisfaction and loyalty.
* Monitor sales, booking trends, labor expenses, and departmental performance, implementing corrective actions as needed to achieve financial and operational goals.
* Foster a highly engaged, knowledgeable, and guest-focused team dedicated to delivering exceptional service and maximizing revenue opportunities.
* Reconcile daily sales and reservation activity, verify reporting accuracy, and manage administrative functions to support departmental success.
*** EXPERIENCE/

QUALIFICATIONS:

**** Minimum Degree

Required:

High School Diploma or Equivalent
* 5+ years of experience in hospitality, resort reservations, travel, or sales
* 3+ years leading in a reservations, call center, or sales team
* Proven track record of achieving revenue, conversion, and booking goals
* Experience leading and coaching teams in sales performance, guest service excellence, and workforce management, including scheduling and staffing oversight.
* Strong background in luxury resort, destination resort, golf resort, or vacation package sales environments with a focus on revenue growth and guest satisfaction.
*** KNOWLEDGE, SKILLS, AND ABILITY:
**** Proficiency with resort reservation systems, CRM platforms, and selling accommodations, activities, and vacation experiences.
* Comprehensive knowledge of resort reservations, vacation ownership, and package sales operations.
* Understanding of luxury hospitality standards, guest experience management, and resort operations.
* Knowledge of revenue management principles, sales performance metrics, and conversion optimization strategies.
* Ability to analyze booking trends, forecast business needs, and identify revenue growth opportunities.
* Strong leadership skills with the ability to coach, develop, and motivate high-performing sales teams.
* Proven ability to improve conversion rates, drive revenue, and achieve organizational goals.
* Experience with workforce planning, staffing, performance management, and accountability practices.
* Ability to interpret performance data and implement action plans that improve results.
* Strong understanding of upselling and cross-selling techniques to maximize guest value and revenue.
* Excellent verbal, written, presentation, and interpersonal communication skills.
* Ability to build collaborative relationships across Sales, Marketing, Revenue Management, Golf Operations, and Resort Operations.
* Strong guest-service orientation with the ability to balance sales objectives and exceptional guest experiences.
* Skilled in quality assurance, operational excellence, and continuous process improvement.
* Ability to make sound, data-driven business decisions in a fast-paced environment.
* Ability to train and develop team members to confidently promote resort accommodations, golf packages, dining, and ancillary…