Archer Senior Client Success Manager

Archer – Client Success Manager

Location – REMOTE: US or Central/South America

Territory – LATAM and US

Archer is a leading provider of integrated risk management (IRM) solutions that enable customers to improve strategic decision-making and operational resilience with a modern technology platform that supports qualitative and quantitative analysis driven by both business and IT impacts. As true pioneers in GRC software, Archer remains solely dedicated to helping customers manage risk and compliance domains, from traditional operational risk to emerging issues such as ESG.

With over 20 years in the risk management industry, the Archer customer base represents one of the largest pure risk management communities globally, with more than 1,200 customers including more than 50% of the Fortune 500. Learn more at

As an Archer Client Success Manager, you are responsible for consulting with existing Archer customers on adoption and value realization of existing products, understanding and coaching on use case best practices, and identifying configuration and deployment issues. The Client Success Manager will also partner with the Account Manager to assist in identifying commercial opportunities in accounts and will assist in the technical success of the renewal process.

• Assist with client kick‑off to schedule and plan the engagement. Establish mutual common purpose, understand key drivers, and define what success looks like.
• Review customer usage, look for additional use cases to “turn‑on”, including telemetry analysis, account storage monitoring, and reviewing open tickets.
• Conduct regular strategic planning sessions to understand current state and business problem definition and define target state and success.
• Drive measurable usage and adoption results via value realization of existing products.
• Establish method and procedures to protect existing accounts by increasing customer satisfaction and ultimately enabling expansion opportunities.
• Evaluate customer platform experience, fill expectation gaps.
• Conduct regular, proactive reviews of client program performance, resulting in optimization and best practice recommendations that drive measurable results for clients.
• Understand and communicate client’s goals and perspectives as a client advocate to internal teams.
• Maintain comprehensive functional knowledge of Archer products, services, and solutions to educate clients and identify opportunities for new product adoption.
• Track key account and program success metrics including overseeing the production of regular client reporting dashboards and strategic business review data.
• Identify product or configuration issues within the account and escalate to the appropriate resource to resolve.

• Proficiently speak English, Spanish and Portuguese (Trilingual)
• Self‑motivated with demonstrated ability to manage multiple initiatives simultaneously.
• Strong client presentation development and delivery skills
• Project management orientation and attention to detail required.
• Ability to understand customer strategy and business challenges and connect to relevant solutions provided by Archer platform.
• Understand SaaS platforms and technical solutions and connect to broader business strategy.
• Ability to work collaboratively with employees, partners, and customers across function/regions.
• Prior experience with RSA Archer or other competitive solutions, GRC practices, Client Success, Sales Engineering, or Enterprise Sales organizations is preferred.

About Archer’s Culture and Work Environment:
Our people, team collaboration and dynamic leadership is the centerpiece of our great culture and the reason for Archer’s 25 years of success. Over the years, many companies and global organizations have been faced with tough decisions. Layoffs, reorganizations, acquisitions, and mergers. Yet, throughout these challenging times, Archer has exemplified strong innovation and growth and a commitment to our employees.

Why is this possible? Collaboration is the key to our success. It inspires great innovation and innovative ideas. It is why Archer’s is a…