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Technical Support Associate
Job in
Independence, Jackson County, Missouri, 64053, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Responsibilities
- Provides analytical and operational support to the technical service team
- Assists with issue resolution and ensures accurate documentation
- Analyzes and optimizes the utilization of methods, tools or systems
- Plans recurring processes and solves immediate issues
- Supports frontline teams in troubleshooting basic technical problems
- Creates and maintains knowledge base articles and troubleshooting guides
- Participates in process improvement initiatives using Lean or Six Sigma principles
- Associate degree in Engineering, IT, or related field (Bachelor’s preferred)
- 1–3 years of experience in technical support or data analysis
- Strong proficiency in Excel and familiarity with BI tools (Power BI, Tableau)
- Basic understanding of automated systems and ERP platforms
- Excellent analytical, organizational, and communication skills
- Ability to work in a fast-paced environment and manage multiple priorities.
Position Requirements
10+ Years
work experience
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