Technical Writer

Responsibilities

• Writing, editing, and maintaining operational and partner‑facing documentation, including SOPs, technical guides, workflows, and knowledge base articles
• Reviewing and editing marketing copy, including long‑form blogs and product‑related content
• Producing documentation for new product releases, service updates, and operational changes within our eCommerce brands
• Attending product, marketing, and cross‑functional meetings to understand upcoming initiatives and proactively plan documentation needs
• Partnering closely with Engineering and Support teams to identify documentation gaps and keep content current
• Organizing and maintaining documentation in tools such as Confluence, Docs
  360, and Elevio, with a focus on version control and usability
• Helping evolve documentation standards, templates, and style guides to improve consistency and efficiency

• Bachelor’s degree in writing, communications, English, or a related field
• 1+ years of experience writing documentation in a technical, operational, SaaS, or regulated environment
• Experience with telecom, VoIP, or related software and technology is a plus
• Experience using documentation or knowledge base tools such as Confluence, Docs
  360, LMS or similar platforms
• Exceptional writing and editing skills with a sharp eye for detail
• Expertise in Microsoft Word and document formatting
• Experience translating technical or operational concepts into clear, audience‑appropriate content
• Comfort working with cross‑functional teams and proactively seeking information
• Strong organizational skills and the ability to manage multiple competing deadlines
• A collaborative mindset and the confidence to insert yourself into conversations when clarification is needed.