Vice President, GBSC Operations Excellence & Enablement

Vice President, GBSC Operations Excellence & Enablement

Mastercard’s Global Business Solutions Center (GBSC) is dedicated to helping the organization transform their business operations to achieve higher efficiency, effectiveness, and agility. With over 1,200 dedicated colleagues worldwide, the GBSC supports more than 200 services across 89 countries spanning all business units. This leader will establish and lead the performance management, financial planning, and operational governance framework for the GBSC, defining how the business is measured, planned, and governed.

The role focuses on ensuring clear visibility into performance, disciplined resource planning, and strong operational oversight across internal teams and third‑party partners.

• Own and lead the GBSC performance management framework, including KPI definition, performance tracking, and review cadence
• Lead financial planning processes, including budgeting, forecasting, and headcount planning aligned to business priorities
• Manage capacity and workforce planning, providing visibility into demand, utilization, and resource allocation
• Oversee data governance and business insights, ensuring a single source of truth for reporting and analytics
• Establish and manage vendor and contract governance frameworks, including SLA definition, performance scorecards, and governance routines
• Lead vendor and BPO performance reviews, ensuring alignment to service and cost expectations
• Define and manage process governance standards, including process ownership and change control
• Oversee documentation and knowledge management practices to support operational consistency and enable automation and AI initiatives
• Provide analytical insights and decision support to senior leadership, including performance trends, forecasts, and trade‑off analysis
• Partner with Strategy & Transformation, Customer Experience, PMO, and Finance to ensure alignment between planning, performance, and execution
• Partner with GBSC operations teams by delivering global standards, monitoring progress and adoption, and coordinating ongoing alignment & governance across teams

• Strong financial and analytical capabilities with deep experience in FP&A, performance management, and operational planning
• Proven ability to connect financial, operational, and data insights to drive decision‑making
• Experience building and leading KPI frameworks and performance management systems
• Strong understanding of vendor governance and third‑party performance management
• Experience establishing process governance and operational discipline in complex environments
• Ability to influence across functions and drive accountability without direct authority
• Strong problem‑solving skills with ability to translate data into actionable insights
• Excellent communication skills, including ability to present complex analysis to senior leadership
• Collaborative and pragmatic leadership style, balancing rigor with business needs

• 15+ years of experience in finance, operations, business performance, consulting, or related roles
• Proven track record leading performance management, planning, or operational governance functions at scale
• Experience in global shared services, GBS, finance operations, or similar environments strongly preferred
• Demonstrated experience managing vendor and third‑party performance frameworks
• Strong background in financial planning, forecasting, and resource management
• Experience building or maturing data governance, reporting, or analytics capabilities preferred
• Bachelor’s degree required; finance, business, or related field preferred; advanced degree a plus

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

O’Fallon, Missouri: $189,000 - $312,000 USD