Strategic Program Manager

Our Incora Story is really taking off – we’d love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a Strategic Program Manager.

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

The Strategic Program Manager is accountable to provide the commercial & operational direction for nominated chemical customer contracts either by customer group or by region, within the contracts business unit. Accountable for the directing, managing & coordination of all contract activities within the given customer contracts and supporting functions to achieve the Company’s business goals. Responsible for the financial growth within customer accounts and maximizing opportunities to grow relationships.

Manage a contract team to administer the day-to-day operational functions and deliver best in class customer service, build partnerships, and support the customer contracts. Most importantly you will be passionate about our Incora Values and exceeding customer expectations. Experience Courage Take ownership for issues and problems. Collaboration Share knowledge and experience with others Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.

Community – We value our world and everyone who shares it.

• We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.
• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service.
• In addition, they will receive a separate amount of Sick Time.
• Full-Time Exempt employees are part of Incora’s Flex Time policy, as well as 80 hours of Exempt Sick time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
• Incora offers a 401K plan with company match.

• Lead the contract management with responsibility for growth strategies, P&L, customer service levels and robust revenue & margin growth plans.
• Accountability and proactiveness to maintain and improve the efficiency and effectiveness of the Contract and its key processes.
• Work closely with the Sales Functions to develop bid strategies for new & renewals of contracted business.
• Contribute to Annual Operating Process; and provide accurate business forecasts on a regular basis.
• Identify and implement process improvements to existing and new contracts.
• Leading by example and enabling an environment where all employees can contribute to the best of their abilities.
• Support the environment for growth and progression for the people within the team.
• Negotiate renewals of customer contract agreements using Best Practice Terms & Conditions for Incora Closely monitoring sales, margin, costs, and inventory levels to meet or exceed budget ensuring accounts remain profitable.
• Conduct interviews, hire and train on-site personnel (when necessary to do so).
• Ensure longevity of a partnership culture in all Incora’s contracted customers.
• Responsible for the maintenance of the contract for the life of the contract.
• This element of the role will involve seamless communication to the functions of Planning and Procurement to ensure continuity of the supply of parts.
• To be responsible for developing key performance indicators for Contract Compliance, both externally with the Customer and internally for Financial Performance.
• Manage, support and mentor the team, providing effective & timely performance evaluations, conduct reviews and facilitate additional training and/or mentoring as appropriate.
• Ability to travel, as necessary, between customers’ sites.
• Perform other duties as assigned.

• Bachelor's degree or 2-5 years related experience and training…