Part Time Bridal Sales

Essential Job Functions Customer Focus

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
• Use systems to manage the customer flow and deliver a 5‑star customer experience (Appointments, Customers, Point of Sale system). Use iPad tools to research and enthusiastically communicate information to the customer.
• Provide exceptional service to multiple customers at one time and contribute to the store’s achievement of 5‑Star Customer Service. Proactively address customer concerns with confidence and know when to escalate and partner with leadership.
• Prepare for customer appointments by reviewing profiles, favorites and preparing a fitting room.
• Build relationships by welcoming customers, asking questions, and listening to understand customer expectations and needs.
• Strive to identify the perfect gown/dress in the customer’s first three try‑ons.
• Review Timeline Calendar and set future appointments aligning with customer needs; follow up with customers to remind/set future sales.
• Communicate how alterations help perfect the dress, promote all alteration services and personalization options, and partner with Alterations Specialists to set up appointments. Assist the store team in achieving a goal of 80% conversion of brides sold to alteration appointments.
• Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store‑standards (clean, organized, promotional readiness) to support a flawless shopping experience; report any broken or damaged equipment to store management.
• Maintain high dress code standards for oneself per the Dress Code.
• Offer David’s Bridal loyalty & partners program to support and promote one‑stop solutions for all life events.

• Respond promptly to all customer questions providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty.

• Maintain hourly sales productivity standards by utilizing the 5‑Step Selling Process.
• Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated (ask about shopping experience, sell add‑ons, promote services, confirm contact information, review receipt/policies, schedule future appointments). Maintain knowledge of and follow procedures for special order dresses.
• Consistently achieve a 65% or greater platform conversion.
• Achieve add‑on goals: headpiece 75%, foundations 10%, and shoes 20%.
• Set after‑party appointments for the complete wedding party (bridesmaids, mother‑of‑the‑bride, flower girl).
• Become a trusted advisor by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
• Strive to become a Circle of Excellence member by exceeding sales targets.

• Execute new processes, behaviors, contests, and programs as assigned.
• Perform duties and tasks as assigned by store management.
• Support promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.

• Actively support the store team to achieve sales, service, and operational goals.
• Accurately clock in and out for all scheduled shifts, breaks, and meals.
• Follow all loss prevention, security processes, and policies.

• Focus on own development and learning, completing all training as assigned for ongoing development.
• Celebrate team members’ successes; share sales expertise and product knowledge with fellow stylists.
• Be open to coaching; capitalize on feedback from coaching conversations with managers.
• Complete all required my Learning courses within the first 90 days and remain current with the my Learning Curriculum.

• Match words with actions to build trust and respect.

• Strive to achieve results through determination and commitment.

• Build and maintain positive relationships within and across teams.

While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for…