Solutions Engineer

ABOUT ARTERA

Our Mission:
Make healthcare #1 in customer service.

What We Deliver:
Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction – from intake and scheduling to referral management, post‑visit care, and more.

Hear from our CEO Guillaume de Zwirek about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include:
Inc. 5000 Fastest Growing Private Companies (2020‑2024);
Deloitte Technology Fast 500 (2021‑2025);
Built In Best Companies to Work For (2021‑2026). Artera has also been recognized by Forbes, Newsweek, and Business Insider among top startups.

Applicants must be currently authorized and have the ability to provide proof of full‑time, long‑term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.

Artera is seeking an Agentic AI Solutions Engineer who can bring deep technical insight to the discovery process, guide solution optimization, and craft a technical vision that wins over complex healthcare organizations. You won’t just be demoing features; you’ll be architecting agentic AI workflows to prove how Artera can solve the industry’s most persistent communication gaps.

In this role, you’ll serve as a key technical advisor—collaborating closely with Sales, Customer Experience, and Product teams to conduct deep technical discovery, design highly scalable enterprise architectures, and drive pre‑sales deal strategy. You’ll help shape future‑state customer workflows, dismantle complex integration challenges, and accelerate platform adoption by translating cutting‑edge AI capabilities into real operational value for healthcare systems.

• Agentic Solutions Architecture: Architect and propose optimized solutions for healthcare workflows using Artera’s AI suite, explaining how AI can safely reason, call tools, and interact with patients via voice and text.
  • Technical Discovery & Requirements Analysis: Conduct technical discovery sessions with prospects to evaluate system architecture, workflow needs, and data integration requirements.
  • RFP/RFI & Security Review Leadership: Author definitive, technical responses to RFPs, RFIs, and security questionnaires, demonstrating how Artera satisfies both functional and compliance requirements.
• Strategic Product Demonstrations: Lead compelling, value‑driven demonstrations of the Artera platform for prospective clients. Go beyond feature‑clicking to tell a cohesive story of how our core software and AI capabilities seamlessly orchestrate patient communication, collapse operational overhead, and improve patient access metrics.
  • Technical Architecture & Deal Strategy: Serve as the technical authority during the pre‑sales cycle, defining the ideal future‑state architecture and ensuring seamless technical alignment between prospect ecosystems and Artera’s platform.
  • Technical Continuity & Deployment Handoff: Act as the technical guide during the transition from sales to service rollout. Provide consultative, high‑level oversight to Artera’s post‑sales delivery teams to guarantee the architectural integrity of the scoped AI workflows is preserved during implementation.

• Experience: 3+ years of relevant experience in solutions engineering or technical consulting.
• Patient Access Domain Knowledge: Strong familiarity with healthcare operations. You understand the operational friction points surrounding centralized scheduling, patient intake/registration, and referral management, allowing you to speak the same language as healthcare operations leaders.
• Tec…