Vocational Coach

Organization Overview

Community Services League (CSL), founded in 1916, is one of the Kansas City region’s largest social service providers. Through its mission and vision of collaborating on strategies that foster community stability and individual wellbeing, CSL maintains and delivers a variety of innovative anti-poverty programs that help move our community forward. CSL’s programming offers a full suite of case management, supportive coaching, and direct wrap-around services to assist our neighbors in creating stability in their lives and households.

We assist individuals and families throughout the metro area, and, largely, our programming is in the areas of basic needs, family stability, workforce development, financial coaching, housing services, and community development.

The Vocational Coach will assist clients of Community Services League (CSL) pursue employment opportunities through encouragement, connections, and resources for the best possible employment outcomes. The Vocational Coach is expected to work well with others as part of the CSL team that includes staff, volunteers, interns, and board members to help CSL achieve its mission: “To assist communities in reaching their potential by providing immediate relief to people in need, assessing their situations, and providing solutions that lead to economic stability.”

The Vocational Coach contributes to the accomplishment of Community Services League practices and objectives that will provide a client-oriented, high performance culture that emphasizes quality, productivity and standards, and ongoing process improvement. Vocational Coaches are responsible for working one-on-one with job seekers who have disabilities, giving individualized services to meet their employment needs. The Vocational Coach will work with an Employment Team to share ideas and experiences and will build relationships with outside organizations to help persons served connect with resources they need to improve their employment outcomes.
The position will promote CSL as a CRP (Community Rehab Provider) through attendance at various VR and MRA meetings and functions. The Vocational Coach may be asked to assist with other programs/events related to Community Services League.

Vice President, Employment Services

• Effectively maintain and manage client caseload to include:
• Conduct intakes to obtain demographic and vocational information.
• Meet weekly with persons served for job readiness and job development.
• Assist client to remove barriers to employment.
• Evaluate need for assistive technology and/or accommodations.
• Conduct mock interviews.
• Create resumes and cover letters to match job descriptions.
• Employer contacts on behalf of clients/job development.
• Give extra job supports, when needed.
• Complete assessments for best vocational determinations.
• Other duties that ensure positive outcomes for persons served.
• Documentation of weekly meetings, progress, and/or concerns and send to VR Counselors monthly.
• Complete billings for each milestone met in a timely fashion.
• Provide exemplary customer service while presenting a high level of professionalism in attitude, behaviors, dress, and speech.
• Implement improvement suggestions to a variety of tasks that will align CSL processes with CARF requirements.
• Take an active part in Employment Services peer reviews/meetings.
• Maintain data entry for accurate documentation of services.
• Maintain outcome tracking for persons served.
• Ability to complete all required Vocational Rehabilitation trainings/certifications.
• Work in a positive and resourceful team environment.
• Build and maintain viable relationships within the community.
• Utilize strong interpersonal communications and organizational skills.
• Build…