Client Services Specialist II
Job in
Independence, Jackson County, Missouri, 64053, USA
Listed on 2026-06-22
Listing for:
Cox Communications, Inc.
Full Time
position Listed on 2026-06-22
Job specializations:
-
Transportation
Transportation Logistics, Fleet Maintenance Manager, Transportation Manager
Job Description & How to Apply Below
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Fleet Client Services Specialist II
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
**** EOE, including disability/vets****
Cox Fleet keeps your fleet moving!
Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.
Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company.
Duties & Responsibilities:
- Managing the follow up maintenance transactions lifecycle from origination until the customer unit is ready to be returned to service.
- Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer, technician and vendor contact.
- Providing excellent customer service for all internal and external customer calls
- Be professional and establish positive customer rapport
- Obtain customers' approval for all repairs and services to be performed
- Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
- Continuously develop and improve company capabilities in Dispatching and Service Scheduling
- Additional duties and special projects as assigned
- High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
- Excellent verbal and written communication skills;
Ability to effectively communicate at all levels of the organization. - Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
- Excellent organizational skills and the ability to balance a variety of tasks.
- Common knowledge of the automotive industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
- Ability to work independently and collaboratively within a team environment.
- Excellent problem-solving skills
- Highly organized with exceptional follow-through abilities
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox…
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