Credit and Accounts Receivable Specialist

Millcraft Paper Company invites applications for the full-time position of Credit and Accounts Receivable Specialist. Reporting to the Credit Manager the Credit and Accounts Receivable Specialist will be directly responsible for the collection efforts on customer accounts by reviewing, monitoring, and reporting on account activities and help identify trends or areas of concerns.

A successful candidate should have strong customer service skills as you will be communicating with internal and external customers to resolve issues concerning customer accounts, invoices, and payments. The ideal candidate will have strong problem-solving skills, critical‑thinking skills, developed written and verbal communication skills are necessary when working in this role. Organizational skills are crucial with the ability to closely pay attention to detail will ensure that records and reports are accurate.

An associate’s degree with a minimum of 1‑2 years’ experience in Credit and Accounts Receivable is required for this role; a Bachelors Degree is preferred.

The individual selected for this role will be expected to work on-site at the Millcraft corporate office located at:
9010 Rio Nero Drive, Independence, OH 44131

• Assist Credit Manager in maintaining AR within corporate guidelines and DSO
• Complete timely collection contact with customers to obtain payment for outstanding invoices
• Monitor customer account aging’s to ensure timely contact with customers
• Collect accounts receivable by contacting clients via telephone, email, and mail
• Establish and maintain rapport with customers and ability to interact comfortably with others
• Assist with monitoring of new accounts and set up in Microsoft AX ERP System
• Work with customer and the Credit Manager to resolve customer AR issues
• Download and review deposit activity from the bank and batch detail report from the credit card processor
• Collect and post customer payments that are received in the lockbox
• Post customer payments by recording cash, checks, ACH, wire transfers, credit card transactions and store deposits
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Follow established procedures for managing short paid invoices, unauthorized debits, NSF checks, and unapplied payments
• Maintain AR records to ensure aging is up to date, credits and collections are applied, uncollectable amounts are accounted for, and miscellaneous differences are cleared
• Communicate with internal and external customers to investigate customer queries and resolve outstanding issues
• Assist with handling and documenting communications regarding customer account requests, invoice requests, statement requests, payment requests, payment promises, etc.
• Assist with bank audits and special projects that arise within the department
• Process AR adjustments

• Proven ability to deliver exceptional customer service
• Proficient in mathematical concepts with intermediate aptitude
• Solid understanding of core finance, accounting, and bookkeeping principles
• Exceptional Credit and time management skills and a strong attention to detail
• Outstanding written and verbal communication abilities
• Highly detail‑oriented with a focus on accuracy
• Adept at thriving in fast‑paced, dynamic environments
• Strong problem‑solving and critical thinking capabilities
  
  Positive attitude with the ability to collaborate effectively across departments
• Self‑motivated with a demonstrated ability to take initiative and achieve departmental goals

• Associate and/ or Bachelor’s Degree preferred
• 1‑2+ years of Credit and Accounts Receivable experience
• Microsoft Office and basic PC skills at an intermediate level
• Experience with accounting systems (Axapta/ AX a plus)

The physical demands described herein are representative of those that must be met by a Millcraft Paper Company employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual must be able to sit and speak for extended periods…