Commercial CSM
Job in
Independence, Cuyahoga County, Ohio, 44131, USA
Listed on 2026-06-02
Listing for:
The Jonus Group
Full Time
position Listed on 2026-06-02
Job specializations:
-
Business
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Job Description:
Commercial Client Service Manager (CSM)
Job Summary
Seeking a dedicated and detail-oriented Commercial Client Service Manager (CSM) to support commercial clients by delivering exceptional service experiences. This position is ideal for a proactive, customer-focused professional who thrives in a fast-paced environment. The role involves building and fostering strong client relationships, addressing client needs efficiently, and aligning service delivery with company goals.
Responsibilities
- Act as the main point of contact for assigned commercial clients, addressing questions, concerns, and service needs promptly and professionally.
- Build and maintain long-term client relationships by understanding business objectives and identifying opportunities for additional support.
- Serve as a liaison between clients and internal teams, ensuring consistent communication and effective delivery of client solutions.
- Monitor client accounts, track milestones, and proactively address potential issues or challenges.
- Develop and present customized service plans tailored to client objectives.
- Collaborate with internal teams to gather insights, resolve escalations, and ensure client satisfaction.
- Identify opportunities for process improvements and contribute to initiatives enhancing client experience.
- Maintain thorough client records by documenting interactions to ensure timely follow-ups and accurate reporting.
- Stay informed on industry trends, company services, and competitors to offer clients relevant recommendations and insights.
- Bachelor's degree in Business, Communications, or a related field, or equivalent professional experience.
- 3-5 years of experience in client service, account management, or a related role, preferably within commercial or corporate accounts.
- Strong interpersonal and communication skills with the ability to build trust and rapport across client and team interactions.
- Exceptional problem-solving abilities and decision-making skills, with a focus on client-centric solutions.
- Proven ability to manage multiple accounts, prioritize tasks, and meet deadlines in high-pressure settings.
- Proficiency in client management software and related tools; CRM experience is a plus.
- Detail-oriented with excellent organizational skills, capable of working collaboratively or independently.
- Flexibility to travel occasionally for client meetings or industry events as required.
- Holds an active P&C (Property and Casualty) insurance license.
Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
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