North America Sr Program Manager | Building Automation; Cleveland OH

Position: North America Sr Program Manager | Building Automation (Cleveland OH)
Reporting to the Honeywell Building Operations Centre (HBOC) leader, North America, He or she will have overall responsibility for Customer Delivery for our Multisite North America remote services business. This role is responsible for delivering $3M service and extra works revenue.

A highly capable communicator and manager, you will have proven customer and contractor management experience, working to deliver customer services solutions. A highly motivated and responsive individual you will develop and maintain strong relationships with key customers, stakeholders, and influencers including sales, operations, supply chain and commercial departments.

A strong weekly cadence will be implemented to ensure all customer needs are responded to in line with the contract SLAs and daily operations delivery. Your customers are typically retail building managers (Supermarkets, Clothing stores etc) and the contractors are mainly mechanical and electrical contractors replacing HVAC parts identified through Honeywell remote monitoring.

Engagement with the BA Product businesses is a requirement to ensure that the product and parts are available for ongoing maintenance and Breakfix resolutions. Co-ordination with sales and operations teams to ensure orders growth whilst controlling commercial risk, including customer retention.

You will achieve required productivity, quality and revenue targets including a quota for demand generation leading to branch orders.

Some national travel to customer sites may be required. Currently this is less than once per month. Hybrid working is possible, although the role is based out of Cleveland Ohio and it is expected to attend the office 3 days per week. Initial 90 days training would be 5 days per week in the Cleveland office.

KEY RESPONSIBILITIES

* Ensure back office team are effectively planning work to deliver and optimize operational efficiencies.

* Ensure adherence to contract, schedule, cost, regulatory agency and international trade compliance requirements.

* Meet extra works orders targets for Breakfix works.

* Identify opportunities and execute plans to improve program performance.

* Manage and maintain customer relationships to ensure customer satisfaction and contract retention are prioritized.

* Identify and support new business with the sales teams.

YOU MUST HAVE

* 5+ years experience in Operations Management, strong business acumen and customer focus

* 3+ years of executing customer contract documentation and customer support to meet customer KPIs and delivery deadlines, ideally in live retail sector

* 3+ year of experience using basic financial data to ensure profitable sales of labor and material type quotations

* 3+ year of experience in previous roles of reporting data to senior managers to meet targets set out

WE VALUE

* Knowledge of fundamental program management principles

* Strong customer facing skills and commercial acumen demonstrated though achievement of business development and revenue target achievement

* Ability to work effectively in a cross functional environment

* Strong presentation and communication skills with proven ability to influence.

* Ideally have experience in SAP and Salesforce/CRM

* Bachelors degree in engineering

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial-end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable, and productive. BA products and services include advanced software applications for…