Customer Support Representative. Independence LilyLifestyle

Customer Support Specialist (Open)

Location:

Independence, OH – Rockside Woods Blvd – Management – North BSC

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders and cultures across the world.

• Pay: $20.75/hr
• Work schedule – Monday – Friday 8:00am – 5:00pm

The Customer Support Specialist resolves customer account problems by researching, analyzing, and communicating with customers and Airgas associates to obtain the needed information to solve customer account issues. They also provide administrative support for the Credit & Collections Department as assigned by the Supervisor.

• Customer Service and Account Support: Provide prompt and accurate assistance during incoming customer calls, including supplying invoice copies or proofs of delivery, accepting payments, and answering general account questions.
• Dispute Resolution and Root Cause Analysis: Investigate, document, and resolve short‑paid and full‑invoice customer disputes using SAP’s Dispute Management module and implement permanent fixes for recurring customer issues.
• Credit and Adjustment Processing: Manage accurate and timely data entry for credit memo requests after review and validation, and process cylinder audit or adjustment requests.
• Administrative Support: Provide administrative support for the Credit & Collections Department as assigned by the Supervisor.

• Education and Experience: High School Diploma/GED and at least 1 year of experience in a high‑volume, fast‑paced office environment with internal or external customer‑facing activities. Prior SAP experience preferred.
• Technical
  
  Skills:
  
  Proficiency in Google Suite and Microsoft Office (Word, Excel) and use of financial applications within SAP.
• Core Competencies: Customer‑focused behavior, effective decision‑making, and analytical ability to identify root causes of problems.
• Communication: Excellent oral and written communication and interpersonal skills, pleasant demeanor on the phone, and ability to work as a team player.

• Prior SAP experience

Medical, dental, and vision plans; short‑term and long‑term disability; life and accidental death & dismemberment insurance;
Employee Assistance Program; pre‑tax commuter benefit; parental leave; vacation, sick time, floating holidays; jury duty and funeral/bereavement leave; paid holidays for eligible full‑time employees; 401(k) plan with company matching; tuition reimbursement; discounted college tuition for eligible dependents;
Airgas Scholarship Program for dependent children.

We are an equal opportunity employer and welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristic. Airgas is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act and Section 503 of the Rehabilitation Act. We provide reasonable accommodations for qualified applicants with disabilities.

Neelam Patel – [email protected] /