Call Center Representative - Collections

Call Center Representative - Collections

Job Category: COLLECTOR

Requisition Number: LEGAL
002076

Location: Cleveland, 5990 W Creek Rd, Suite 200, Independence, OH 44131, USA

The Legal Account Resolution Specialist is responsible to notify and/or locate consumers with delinquent accounts and attempt to secure payment according to compliance with the Fair Debt Collection Practices Act (FDCPA), WWR and client standards.

• Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts
• Confers with consumers or representatives by telephone to determine reason for overdue payment and make an attempt for payment resolution
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
• Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation (may also contact courts)
• Obtains information to handle debit and check payments by phone
• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary
• Makes decision for next activity on consumer file and monitors files for required documents
• Follow-up to ensure all available options are utilized to achieve payment of debt
• Meets minimum standards for daily calls, files worked and goals
• Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements
• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
• Complete all required training applicable to this position
• Regular and predictable attendance is an essential function of this position
• Other duties, as assigned

• High school diploma or general education degree (GED)
• 1–3 years of relevant call center experience
• Type 30 wpm with accuracy
• Consistently achieves 85% or better on monthly revenue goals
• Knowledge of basic computer operation, including internet research
• Maintains composure in difficult situations
• Communicates effectively verbally and in writing
• Bilingual Spanish speaking preferred, but not required

• Expected compensation: $18.29/hr – $22.04/hr, plus uncapped monthly bonus opportunities, with an average annual potential bonus of $10,000
• Employees proficient in Spanish may receive additional compensation
• Paid Time Off (PTO) – 16 days annually + 9 company paid holidays
• Competitive benefits – Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. Review benefits at  for more information.
• Promotional opportunities from within the firm
• Employee perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
• Earn incentives through monthly contests in a fun team environment
• Free parking
• Free onsite fitness center available to all employees

The position requires remaining in a stationary position at a workstation, constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

This position operates in a professional office environment with low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

Weltman is an equal opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.