Customer Support Specialist

Customer Support Specialist – Independence, OH

Pay: $20.75/hr

Work schedule:

Monday – Friday, 8:00 a.m. – 5:00 p.m.

• Resolve customer account problems by researching, analyzing, and communicating with customers and Airgas associates.
• Provide prompt and accurate assistance during incoming customer calls, including supplying invoice copies or proofs of delivery, accepting payments, and answering general account questions.
• Investigate, document, and resolve short‑paid and full‑invoice customer disputes using SAP’s Dispute Management module; identify and implement permanent fixes for root causes.
• Manage accurate and timely data entry for credit memo requests after review and validation, and process cylinder audit or adjustment requests.
• Provide administrative support for the Credit & Collections Department as assigned by the Supervisor.

• High School Diploma or GED required.
• Minimum of 1 year of experience in a high‑volume, fast‑paced office environment with internal or external customer‑facing activities.
• Proficiency in Google Suite and Microsoft Office (Word, Excel). Knowledge of financial applications within SAP is preferred.
• Customer‑focused behavior, effective decision‑making skills, and data‑analysis ability.
• Excellent oral and written communication and interpersonal skills.
• Prior SAP experience is preferred.

We offer competitive compensation and a comprehensive benefits package including medical, dental, and vision plans; short‑term and long‑term disability; life and accidental death and dismemberment insurance;
Employee Assistance Program; pre‑tax commuter benefits; parental leave; vacation, sick time, floating holidays; jury duty and funeral/bereavement leave; paid holidays; 401(k) with company match; tuition reimbursement; discounted college tuition for eligible dependents;
Airgas Scholarship Program for dependent children.

Airgas is an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We are committed to providing reasonable accommodations for qualified applicants with disabilities.