Technical Trainer

Job Summary:

The Technical Trainer develops and delivers advanced technical training programs that enhance the knowledge, capability, and safety of service technicians and field personnel across North America. This role applies deep expertise in automotive systems, adult learning facilitation, and instructional design best practices to create engaging, effective learning experiences that strengthen service quality, operational performance, and customer satisfaction. The position exercises independent judgment in training delivery, ensuring alignment with business priorities, OEM standards, and emerging automotive technologies.

Supervisory Responsibilities:

No direct reports.

Duties/Responsibilities:

Curriculum Design & Development

* Design and update instructor-led, blended, and eLearning courses on vehicle systems, diagnostics, maintenance, and repair procedures.

* Develop technical materials such as manuals, job aids, visual guides, and performance assessments.

* Incorporate adult learning principles and multimedia tools to enhance retention and application.

* Ensure readiness of training environments, vehicles, and technical equipment for instructional delivery, maintaining safety and functionality standards.

Needs Assessment & Program Planning

* Partner with Operations, and Product and Technical to identify skill gaps and define training priorities.

* Recommend instructional strategies and delivery methods aligned with operational goals, safety standards, and KPIs.

* Forecast training resource needs and support the scheduling and logistics of technical training sessions.

Training Delivery & Facilitation

* Conduct classroom, virtual, and hands-on workshops for technicians and provider personnel.

* Delivery of training that emphasizes diagnostic accuracy, repair quality, and safety compliance, while ensuring consistency with program standards and customer expectations

* Evaluate learner performance and provide constructive feedback to reinforce technical proficiency.

* Conduct follow-up visits or in-field assessments based on performance metrics to reinforce learning and close skill gaps.

Evaluation & Continuous Improvement

* Measure program effectiveness using learner assessments, feedback, and operational data.

* Analyze performance trends to refine content and instructional delivery.

* Recommend process improvements and innovations in training technology or methodology.

* Participate in "Train-the-Trainer" or internal certification programs to enhance instructional delivery skills and support trainer readiness across the network.

Technical Expertise & Collaboration

* Maintain current knowledge of OEM repair standards, diagnostic tools, EV systems, and emerging automotive technologies.

* Collaborate cross-functionally with Product & Technical, Business Development, and Operations to align training content with product updates, field issues, and service enhancements.

* Serve as a technical resource for field readiness, product launches, and root-cause investigations.

Independent Decision-Making

* Exercise discretion in selecting instructional approaches, developing new courses, and setting technical content priorities.

* Recommend strategic adjustments to meet evolving training and business needs.

Core Competencies:

Technical Training

Blended Learning Techniques - Applies blended learning approaches that combine digital tools with in-person methods to maximize engagement, accessibility, and impact. Adapts and delivers content using the right mix of formats to support diverse learning styles and business needs.

Curriculum Development - Contributes to the development and delivery of structured, outcome-based learning programs that align with organizational goals, skill requirements, and learner needs.

Knowledge Transfer - Shares skills and institutional knowledge to ensure continuity, collaboration, and team learning.

Technical Expertise - Applies deep functional and technical knowledge to perform the role with accuracy and efficiency. Leverages systems, tools, and processes to identify solutions, enhance performance, and uphold safety, quality, and compliance standards. Stays current on emerging technologies and best practices, sharing insights to strengthen team capability.

Training Facilitation - Delivers engaging training content that supports retention and application

Leadership

Adaptability - Demonstrates openness to change and new ideas. Adjusts effectively to evolving work requirements and responds constructively to new situations.

Decision-Making/Judgment - Makes thoughtful, well-informed decisions that balance short- and long-term impact.

Emotional Intelligence - Demonstrates self-awareness, empathy, and social awareness to build trust, manage emotions effectively, and foster positive, collaborative relationships.

Follow Through - Demonstrates reliability by taking responsibility, solving problems, and completing tasks through all stages.

Problem Solving - Identifies issues and implements effective, timely solutions.

Training Skills -…