Collections Specialist; Evergreen). Independence LilyLifestyle

Job Title and Location

Collections Specialist (Evergreen) – Independence, OH (Rockside Woods Blvd – Management – AMG-Corp)

• Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency.
• Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary.
• Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes.
• Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management.
• Maintain professional relationships with branch managers, account managers, and area sales managers, informing regional managers of issues when appropriate.

• Demonstrated excellence in oral and written communication and interpersonal skills.
• Positive attitude and willingness to learn, with ability to collaborate effectively within a team.
• Customer-focused behavior, building positive relationships and understanding customer needs.
• Ability to handle challenging situations diplomatically and professionally.
• Strong analytical and problem‑solving skills, with independent decision making and escalation when necessary.
• Proficiency with Google Suite and/or Microsoft Office (Word, Excel). SAP experience preferred.
• High School Diploma/GED required;
  Associate's/Bachelor's degree preferred.

Airgas offers a comprehensive benefits package including medical, dental, vision, life, AD&D, short‑term and long‑term disability insurance, paid holidays, vacation, sick leave, 401(k) retirement plan with company match, tuition assistance, and more. Benefits begin after 30 days of employment.

Airgas is an equal opportunity employer and welcomes qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations.