Hotel Sales and Rooms Coordinator

Hotel Sales & Rooms Coordinator – Job Description
Key Responsibilities

• Coordinate group room blocks, reservations, and rooming lists for corporate clients and all group blocks.
• Support the sales and catering team with contracts, proposals, booking details, and client follow-up.
• Maintain accurate reservation and client records in the property management and sales systems.
• Communicate room availability, special requests, and VIP accommodations with front desk.
• Monitor room inventory and assist with maximizing occupancy and revenue opportunities.
• Assist in preparing sales reports, occupancy forecasts, and event documentation.
• Respond to guest and client inquiries regarding reservations, room availability, and hotel services.
• Ensure group arrivals, departures, and special accommodations are coordinated efficiently.
• Process reservations, changes/cancellations and billing information accurately.
• Provide excellent customer service to guests, clients and internal departments.
• Assist with site tours, event preparation, and sales administrative tasks as needed.

• High school diploma or equivalent required; hospitality, business, or sales education preferred.
• Previous hotel, hospitality, reservations, or sales coordination experience required.
• Strong organizational, multitasking, and communication skills.
• Excellent customer service and relationship-building abilities.
• Proficiency with hotel property management systems (PMS) and Microsoft Office.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Flexible schedule availability, including occasional evenings or weekends if required.

• Experience with systems such as Opera and Delphi.
• Knowledge of hotel sales processes, group bookings, and revenue management.
• Strong attention to detail and problem-solving abilities.
• Professional communication and administrative skills.

• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of light office or event materials.

• Professional hotel and hospitality setting.
• Frequent interaction with guests, clients, vendors, and hotel staff.

• Competitive salary or hourly pay
• Hotel and travel discounts
• Health and wellness benefits
• Paid vacation
• Opportunities for career growth in hospitality sales and operations