Ecommerce Content & Program Specialist

At Faber-Castell USA, we don’t just make premium art and craft products — we power creativity. From our world-renowned colored pencils to the beloved Creativity for Kids® brand, our tools help artists, makers, and creators of all ages bring their ideas to life.

Now, from our brand-new, state-of-the-art facility in Independence, Ohio, we’re looking for an Ecommerce Content & Program Specialist who thrives in fast-moving digital spaces and wants to help grow a brand online in meaningful ways.

This hybrid role offers the flexibility of remote and on‑site work, along with the opportunity to make a visible impact across teams. You’ll play a key role in bringing campaigns, product launches, promotions, email, social, and site updates to life — ensuring everything is organized, aligned, and executed with excellence.

Working directly with and supporting the Director of Ecommerce, this role helps drive coordinated execution across our digital channels while partnering closely with Marketing, Brand Management, Product Development, and Sales Operations. You’ll bring structure, visibility, and follow‑through to ecommerce initiatives — while helping support evolving priorities such as new platforms, marketplace growth, and broader omnichannel efforts.

• Strengthen execution across ecommerce, content, and social programs
• Improve planning and coordination for campaigns, launches, and promotions
• Ensure consistency across site, email, social, and product content
• Support ecommerce growth through stronger organization, readiness, and follow‑through
• Bring visibility to priorities, timelines, and performance

• Support execution of email and SMS campaigns (calendar coordination, building, QA, scheduling, and basic performance review)
• Manage DTC site updates including homepage changes, promotions, content updates, and merchandising
• Coordinate ecommerce execution for key moments (product launches, seasonal campaigns, promotions)
• Execute the set up and QA for promotions and pricing updates across channels
• Help ensure all ecommerce touchpoints are accurate, complete, and aligned

• Maintain the ecommerce and content calendar across site, email, launches, promotions, and social activity
• Support social media planning and management, including coordinating content, scheduling posts, and aligning with campaigns
• Gather inputs from Brand Management, Sales Support, and Creative Departments to support planning and execution
• Partner with creative and digital content teammates to ensure assets are delivered on time and used effectively across channels
• Help improve consistency across channels (site, email, social, marketplaces, )

• Pull and organize performance reports for site performance, email campaigns, social content, promotions, and key ecommerce initiatives
• Support post‑campaign recaps and identify basic trends and learnings
• Help maintain consistent reporting formats and documentation

• Work closely with the Director of Ecommerce and Brand Management/Marketing to align ecommerce execution with campaigns and content
• Partner with Product Development to support launch timing and product readiness
• Collaborate with Sales Support/Sales Operations to surface issues, improve customer experience, and support continuous improvement
• Collaborate with creative and digital content teammates to support asset development and channel execution
• Support additional initiatives as defined by the Director of Ecommerce, including new sales channels, omnichannel initiatives, marketplace support, process improvements, and platform enhancements

• 2–5 years of experience in ecommerce, digital marketing, social media, or related fields
• Hands‑on experience across major social platforms (Instagram, Facebook, Tik Tok, Pinterest, You Tube, etc.), with particular strength on Tik Tok
• Experience with platforms such as Shopify (or similar), email tools (Klaviyo, Omnisend, Mailchimp, etc.), and social tools is a plus
• Experience with Google Analytics or ecommerce reporting preferred
• Expe…