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MSP IT Support Engineer

Job in Independence, Cuyahoga County, Ohio, 44131, USA
Listing for: Riverside Recruiting
Full Time position
Listed on 2026-04-19
Job specializations:
  • IT/Tech
    IT Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 50000 - 70000 USD Yearly USD 50000.00 70000.00 YEAR
Job Description & How to Apply Below

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:

MSP IT Support Engineer

Full‑Time Employment

Monday‑Friday, 8am‑5pm

Mostly remote, occasional on‑site

Must live in the Cleveland/Akron area

Company
  • Mostly work‑from‑home
  • On‑site when unavoidable
  • Paid training and certifications
  • Laid‑back culture and leadership
  • Financially stable and growing company
  • Company outings and team‑building events
  • Employee recognition and awards, open door policy
  • Stay in our company condo in FL for vacation or to work remotely
  • Professional development, paid certifications, continuing education
  • Medical, dental, life insurance, wellness coach, 401k with company match
  • PTO for vacation, holidays, sick days, birthday, new parents, work anniversary
Position
  • Technical support to clients
  • Prioritize and manage tickets
  • Phone and email correspondence
  • Resolve Level 1 and Level 2 support tickets
  • Escalate Level 3 tickets to senior engineers
  • Ensure satisfaction through responsive support
  • Troubleshoot and resolve wireless network issues
  • Respond to issues discovered by monitoring tools
  • Create, disable, and reset passwords and rights
  • Deploy desktops and laptops and train users
  • Detect and remove viruses and malware
  • Document configurations and changes
  • Printer installation and troubleshooting
  • Upgrade software and hardware
  • Office 365 email configuration
  • Install new applications
  • Migrate users/data
Required
  • IT Support at an MSP
  • Great communication
  • Troubleshooting skills
  • Background check, drug / nicotine screening
Next

Email your resume to Sean. for more information.

Sean Zetts

Riverside Recruiting
Sr. Recruiter & President

Sean.

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