IT Support Engineer
Job in
Independence, Cuyahoga County, Ohio, 44131, USA
Listed on 2026-05-06
Listing for:
Custom Computer Specialists
Full Time
position Listed on 2026-05-06
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
We’re seeking an IT Support Engineer to provide hands‑on technical support for end users, systems, and applications. This role is key to maintaining reliable IT operations and delivering a strong customer experience across onsite and remote environments.
What You’ll Do:- Provide Tier 1‑3 support for devices, software, and systems.
- Troubleshoot hardware, software, and network issues.
- Manage service tickets and meet SLAs.
- Support Microsoft 365, Windows OS, and Azure AD.
- Handle user account setup, onboarding, and offboarding.
- Assist with networking (VPN, Wi‑Fi, firewalls).
- Perform system updates, patching, and maintenance.
- Document issues and escalate when needed.
- 2‑5 years of IT support or help desk experience.
- Strong knowledge of Windows and Microsoft 365.
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
- Experience with ticketing systems and remote tools.
- Strong troubleshooting, communication, and customer service skills.
- Experience with Azure, Intune, or SCCM.
- Exposure to cybersecurity tools (MFA, EDR).
- Certifications (CompTIA A+, Network+, Microsoft).
- Mix of onsite and remote support.
- Occasional after‑hours or on‑call work.
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