IT Project Manager

Overview

At Millcraft, we’re more than a business, we’re a family. For over 100 years, we’ve been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference.

Our technology team builds and maintains the platforms that power our B2B e‑commerce, order management, logistics, and customer‑facing systems across a multi‑state operation. We are growing our development team to support a portfolio of high‑impact projects and accelerate delivery on critical business initiatives. Come join us and be part of something truly special.

We are looking for an IT Project Manager with strong administrative and technical aptitude to support in managing a portfolio of 30+ active projects while also contributing to IT operations and infrastructure. This role sits at the intersection of project coordination and systems administration — you will track project status and deliverables, coordinate across development and business teams, manage help desk ticket flow, and support day‑to‑day IT administrative functions including user access, device management, and documentation.

This is an ideal role for someone who is organized, proactive, and comfortable working across both technical and business teams. You will gain broad exposure to enterprise technology operations — ERP systems, data warehousing, e‑commerce, and vendor integrations — while building a foundation for growth into project management, IT management, or systems engineering. The successful candidate will demonstrate reliability, curiosity, and follow‑through.

They will be expected to work in‑office regularly to collaborate with peers, maintain consistent communication, and build a strong foundation of projects, practices, and habits.

• Support the tracking and coordinating of a portfolio of 30+ active projects across ERP, e‑commerce, data warehousing, and internal tools
• Maintain project status documentation, update timelines, and prepare status reports and briefings for leadership
• Manage and prioritize the help desk ticket queue in Azure Dev Ops (ADO), ensuring SLA targets are met, tickets are triaged properly, and escalations reach the right developer with thorough context
• Coordinate across development, business, and vendor teams — schedule meetings, track action items, follow up on deliverables, and ensure nothing falls through the cracks
• Communicate clearly with both technical and non‑technical stakeholders — translate project status, blockers, and technical issues into language appropriate for each audience

• Develop, document, and maintain runbooks for recurring issues and standard operating procedures — the goal is to make common resolutions repeatable and self‑service where possible
• Build and maintain a knowledge base of known issues, workarounds, and resolution steps organized by system and category — create onboarding documentation for new users and systems
• Identify patterns in help desk tickets and project blockers — surface recurring issues to the development team for root cause fixes rather than repeated manual intervention
• Prepare project portfolio reports, resource allocation summaries, and executive briefings for leadership review

• Manage user licensing and access management — provisioning, deprovisioning, and auditing user accounts across D365, Azure AD, and internal applications
• Support device and asset management — assist with hardware procurement, device tracking, standardization, and new user setup and migration
• Assist with deployment processes — support the development team during production deployments, pre‑deployment checks, and post‑deployment validation
• Monitor system health, batch jobs, and integration endpoints — flag failures or anomalies before they become user‑facing incidents
• Support conference room AV technology, vendor…