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Technology Operations Manager
Job in
Independence, Cuyahoga County, Ohio, 44131, USA
Listed on 2026-05-25
Listing for:
Covenant HR
Contract
position Listed on 2026-05-25
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
Company - Our client is a highly respected wealth management and financial services organization known for delivering tailored advisory solutions to individuals and institutions. They are continuing to invest heavily in technology modernization and operational excellence to enhance service delivery and long-term scalability.
Job Title - Technology Operations Manager
Location - Onsite in Independence, OH
Role Type - 6-month Contract to Hire
Must Have Skills- Proven people leadership experience managing teams of 5+ employees within IT operations or service management environments
- Strong expertise across IT Service Management (ITSM) disciplines including Incident, Problem, Change, Request, and Knowledge Management
- Demonstrated success using KPIs, SLAs, dashboards, and operational reporting to drive measurable improvements
- Experience serving as an escalation point for critical incidents and leading root-cause analysis initiatives
- Strong operational leadership mindset focused on reliability, service delivery maturity, and end-user satisfaction
- Lead and continuously improve ITSM practices aligned to ITIL frameworks and operational best practices
- Oversee incident, problem, change, and request management processes across technology operations teams
- Act as the primary escalation point for critical operational incidents and ensure timely resolution
- Build and maintain operational dashboards and reporting metrics related to ticketing, resolution times, and customer satisfaction
- Identify operational inefficiencies and implement scalable process improvements to enhance service reliability
- Lead, mentor, and develop a team of service desk and infrastructure professionals
- Establish and monitor SLAs, OLAs, and KPIs to improve operational performance and accountability
- Collaborate with IT leadership and business stakeholders to align operational capabilities with organizational goals
- Evaluate automation opportunities and emerging service management technologies to improve efficiency
- Support technology rollouts, operational readiness activities, and end-user adoption initiatives
- Maintain and test operational runbooks, disaster recovery procedures, and business continuity plans
- Present operational performance updates and improvement roadmaps to senior leadership
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