Enterprise Systems and Solutions Intern

Location: Independence, OH

About Redwood:
At Redwood Living, Inc. ("Redwood"), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences.

We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations.

As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization. At Redwood, you'll find more than a job - you'll find a place to grow, lead, and make a difference.

We live by eight core values that guide everything we do:

• Do One Thing Really Well

• Be Entrepreneurial

• Serve Those You Lead

• Deliver More Than Expected

• Communicate Openly and Honestly

• Instill Family and Team Spirit

• Demonstrate Integrity and Authenticity

• Be Nice and Have Fun

Position Overview:

The Enterprise Systems and Solutions Intern is an entry-level role responsible for supporting the analysis, documentation, and implementation of enterprise-wide systems to improve business performance and operational efficiency. This role works under the guidance of the Director of Enterprise Systems and Solutions to assist with application support and application development, including business requirement gathering, development, and testing. The Enterprise Systems and Solutions Intern will support enterprise applications including Yardi, PMWeb, and the Power Platform.

Duties & Responsibilities

• Assist in the design and development of solutions that address business needs.
• Participate in system design reviews and contribute to solution documentation.
• Support the creation and execution of test plans and test cases.
• Contribute to the development of training materials and user documentation.
• Provide first-level support for enterprise applications, including Yardi, PMWeb, and Power Platform
• Assist in troubleshooting and resolving user issues in collaboration with internal teams and software vendors.
• Document support issues and resolutions to build internal knowledge.
• Participate in meetings with stakeholders to gather and document business requirements.
• Translate business needs into functional specifications under supervision.
• Assist in validating requirements and ensuring alignment with business goals
• All other duties as assigned.

Learning & Development Opportunities

• Hands-on experience supporting enterprise applications in a real production environment.
• Exposure to the full application lifecycle including requirements gathering, solution design, testing, deployment, and support.
• Mentorship and guidance from experienced enterprise systems professionals
• Opportunity to build foundational skills in business analysis, systems documentation, and low-code development.

Required Skills:

• Demonstrates curiosity and a willingness to learn.
• Produces clear and accurate documentation.
• Communicates effectively with team members and stakeholders.
• Progressively handles tasks with increasing independence over time.
• Strong organizational skills and attention to detail.
• Good analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Willingness to learn and grow in a collaborative team environment.

Required Qualifications:

• Prior Internship experience in a related role.
• Working towards a Bachelor's degree in Information Systems, Computer Science, or a related field.
• Exposure to enterprise applications.
• Familiarity with Microsoft Office tools (Project, Planner, Visio).
• Experience or coursework related to construction or property operations is a plus.

Physical Requirements:

• Must be able to use standard office equipment such as computers, desk phones, cell phones, photocopiers, etc.
• Must be able to navigate stairs occasionally, particularly in the event of elevator outages or during emergency situations.
• Must be able to sit for extended…