Information Technology Manager

American Fleet Services is seeking a self-starting, take-charge individual for our growing IT needs. This driven individual will be responsible for installing and maintaining computer systems and networks aiming for the highest functionality and up-time. You will also train and assist users of the systems to make appropriate and safe use of the IT infrastructure.

A successful IT Manager must have thorough knowledge of computer software and hardware and a variety of internet applications, networks, operating systems, strong troubleshooting skills and an attention to detail.

The IT Manager will also be responsible for coordinating support for the technology and infrastructure that support business operations at AFS through our hardware and software vendors, ISP’s and utilizing Internal AFS Labor. In addition, the IT Manager is also responsible for researching new technologies and systems to further advance the services provided and business operations at AFS.

The ideal candidates will share the ALL-IN attitude that makes American Fleet Services the premier "business class" commercial vehicle service center in Northeast Ohio.

Our dynamic company culture values customer relationships, employee loyalty and good old-fashioned hard work, above all. Our customers rely on us to maximize uptime and guarantee that their business fleets are always repaired, revitalized and ready to roll.

If you’re the right person we’ll provide a competitive compensation package including comprehensive training, ongoing professional development, generous benefits, and unlimited earning potential.

• Oversee external information technology and software vendors to ensure quality of service, current and future needs are being met.
• Act as point of contact and liaison between technology partners and AFS staff.
• Provide support and training to employees for AFS software and technology.
• Provide maintenance on AFS computers, IT hardware and security systems. Provided either directly or through an external IT/Utility vendor.
• Provide software installation as required for existing and/or new users
• Facilitate creation and removal of AFS employee Office 365 mailboxes and software as required.
• Setup, maintenance and/or termination of AFS company cell phones.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Provide routine preventive maintenance on all AFS workstation computers, servers, etc.
• Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for current and future IT needs
• Assess vendors and develop test strategies for new hardware and software
• Identify computer or network equipment shortages and place orders
• Maintain inventory of all computer hardware and specifications. Ensure current hardware continues to meet hardware/software requirements to perform efficiently and securely.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions on hardware not serviced by outside technology vendors.
• Evaluate and plan for upgrades or replacement of infrastructure to minimize downtime. Assess immediate and future needs and prioritize accordingly. Document physical and technical specifications for future projects.
• Assess points of failure in AFS technology infrastructure and advise solutions to maintain business technology functionality through various situations such as…