Insurance Policy & Claims Specialist

Insurance Clerk

Job Details:

• Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards.
• Check computations of interest accrued, premiums due, and settlement surrender on loan values.
• Collect initial premiums and issue receipts.
• Compare information from the application to criteria for policy reinstatement and approve reinstatement when criteria are met.
• Compose business correspondence for supervisors, managers, and professionals.
• Correspond with the insured or agent to obtain information or inform them of account status or changes.
• Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and the effects of changes.
• Interview clients and take their calls in order to provide customer service and obtain information on claims.
• Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
• Notify the insurance agent and accounting department of policy cancellation.
• Obtain computer printout of policy cancellations or retrieve cancellation cards from file.
• Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or canceled.
• Process and record new insurance policies and claims.