Operations Team Lead

At Indi Made Brands, we empower passionate makers to build and grow thriving businesses. As the leader in handmade supplies and ingredients, we proudly support over one million makers and small businesses with trusted products, high-quality supplies, and exceptional customer service. Our family of brands — including Wholesale Supplies Plus, Nature’s Garden, and The Flaming Candle — provides the tools and inspiration entrepreneurs need, from startup to scale-up.

Rooted in a culture of integrity, innovation, and community, we are committed to helping makers succeed while making a positive impact in the industries we serve.

The Team Lead is a hands‑on working leader responsible for day‑to‑day activities and overseeing department staff. Team Lead is expected to be an expert and serve as a trainer for all tasks in their assigned functional area. This role requires a focus on safety, quality, and productivity while fostering a positive, team‑oriented workplace. The Team Lead will collaborate with Department Managers and Sr.

Operations Manager.

• Lead by example, oversee and complete day‑to‑day activities in assigned area.
• Ensure safe, accurate, quality, and efficient operations by department staff.
• Comfortable with identifying performance issues and addressing at the shop floor level, escalating to manager when necessary and documenting.

• Assign work to department staff using ERP/WMS reporting
• Complete department tasks as needed
• Identify and report roadblocks to Department Manager
• Identify and investigate inventory, quality and accuracy gaps.
• Coordinate workflow – report labor deficiencies/surplus to Department Manager
• Review and post KPIs – ensure department is meeting demand expectations; immediately report all labor, quality, productivity, or safety concerns to Department Manager.
• Complete shift end reports.

• Maintain a safe working environment by ensuring compliance with OSHA and company safety policies.
• Enforce the use of personal protective equipment (PPE) and safe operating procedures.
• Train employees in safety protocols and emergency response procedures.

• Other duties as assigned.
• 3+ years of experience in a warehouse, distribution center or production environment. Must be able to lead a team, recognize and reward or confront performance.
• Ability to demonstrate mastery of assigned area.
• Demonstrate high attention to detail.
• Able and willing to perform all assigned tasks within a department.
• Strong written and verbal communication skills.
• Ability to adapt within a fast paced ever changing environment.
• 2+ years of experience using a WMS, ERP or other operations management software.
• Must be able to work both independently and with groups.

• High school degree or equivalent.

Mobility – Ability to move throughout the production floor, including standing and walking for extended periods.

Lifting & Carrying – Occasionally lift or carry materials or equipment up to 25-30 lbs.

Bending & Reaching – Occasionally required to bend, stoop, or reach to inspect equipment or processes.

Dexterity – Basic hand‑eye coordination for handling reports, operating a computer, or adjusting minor equipment settings.

Visual & Auditory Requirements – Must have the ability to observe operations, read reports, and communicate effectively in a manufacturing environment.