Operations Manager-Independence

OPERATIONS/WAREHOUSE MANAGER

Lead Millcraft’s largest division and drive the strategy, goals, and performance that set the standard for excellence.

At Millcraft, we’re more than a business, we’re a family. For over 100 years, we’ve been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference.

Come join us and be part of something truly special.

Reporting to the Director of Operations, the primary responsibility of the Operations Manager is to manage and oversee the day-to‑day functions within the distribution center in establishing and maintaining efficient and effective processes in the flow of merchandise in and out of the facility. The Operations Manager is responsible to assure growth, diversification and learning among all Operations team members. This role requires strong leadership, strategic thinking, and the ability to optimize workflows, resources, and personnel to achieve operational excellence.

• Oversee all operational activities of the distribution center (DC) in order to manage and improve the flow of inventory in and out of the facility - includes receiving, picking, packing, shipping, transportation, and others
• Ability to manage a total operation to meet productivity and safety targets
• Train, coach, develop, and lead all employees to encourage professional growth and great performance. Provide feedback to employees to foster open communication and support retention of great employees
• Participate in the management of the DC budget and financials
• Collaborate on staffing levels and productivity in order to achieve and maintain a cost‑effective operation
• Make recommendations to increase sales, decrease expenses and improve profitability
• Coordinate and communicate with other divisions and support departments and stores to ensure that the right product is in the right place at the right time
• Ensure that all loss prevention and security guidelines are followed
• Support and drive operational changes and build a “learning” culture
• Set expectations and hold team accountable for efficient and effective movement of inventory to ensure timely delivery and accurate inventory
• Participate in the annual performance evaluation process with input and suggestions for improved performance, skills gaps and opportunities for training, attendance, participation in and recognition of safety, and others
• Provide training for, oversee and maintain compliance with Millcraft’s safety procedures and OSHA guidelines. Participate in Millcraft’s annual Safety Summit. Ensure proper usage of Personal Protective Equipment (PPE). Assure all employees are trained in the use of all equipment
• Prevent workplace incidents and injuries through training, safe work standards, a clean workplace free from debris and litter, and others
• Participate in and/or oversee first reports of injury, investigations, assessing root causes, and implementing necessary improvements in support a safe work environment
• Engage with other division DC’s, stores, customer service and others to assure solid communication and collaboration in the movement of inventory along the supply chain
• Identify, address and providing solutions to logistical challenges and problems
• Manage the company’s time and attendance system with regard to editing, auditing and approving non‑exempt employees’ hours worked. Understands and complies with Department of Labor – Wage and Hour Division as communicated and managed by Millcraft’s Human Resources and Operations leadership team
• Support the effective use of Millcraft’s ERP system and provide training and retraining to all Operations employees
• Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
• Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near‑misses and incidents immediately to your…