Wellness Strategy Manager

About Wellness IQ, INC.

Wellness

IQ was formed in 2007 to introduce a results-oriented approach to the management of employer sponsored wellness initiatives. The exponential growth of the company has identified Wellness

IQ as a national leader in the wellness and benefits markets. An integrated portfolio of solutions includes a selection of nationally acclaimed wellness providers with the technology and account management needed to promote employee engagement and measurable results.

Here at Wellness

IQ, we believe that our employees are our greatest asset. By taking care of this asset, we create an environment that is a healthy and happy place to support, in full support of supporting our clients in the same. Our team values the relationship with our clients and we’re here to help you.

Wellness

IQ is looking for people with a passion for Wellness to join our team. Our goal is to marry this passion with a team of individuals who are also as excited as we are in supporting our client's initiatives to improve company-wide behavior change in physical and emotional health. Currently, we are recruiting to hire in 2026!

This position is responsible for managing new and existing client relations and driving engagement within the program. It requires a focus on project management of client customization and integration of services to ensure a successful program, relationship building throughout the life of the client, and client satisfaction.

• Overall responsibility for the account, works with sales, brokers, consultants, and internal team post implementation, for all new accounts. Fully understands and communicates client expectations and background to ensure success launch of the Wellness
  
  IQ programs.
• Participate in implementation kick off calls and ongoing project meetings with clients’ stakeholders. Post-launch, the Wellness Strategy Manager will prepare and coordinate formal presentations to clients, consultants, brokers, members and producers regarding product, plan design, member education, service results, and renewals. This requires traveling to client locations.
• Establish working relationship with client point-of-contact; develops and oversees the account service strategy, including regularly scheduled meetings as agreed upon by the client. Prepare agendas, minutes, deliverable tracking and other project documentation to communicate progress internally and externally.
• Organizes and oversee client site visits, screenings and health fairs as necessary.
• Take ownership for service issues on behalf of client point-of-contact, work with service partners to resolve problems. Communicates status of on-going service issues to the client point-of-contact in a timely manner.
• Work with Senior Wellness Strategy Manager and Wellness Strategy Team Leads to resolve client service issues.
• Responsible for preparing proposals for system enhancements that may arise outside of the initial implementation. Enhancements need to be proposed to a change forum, tracked and managed while keeping client informed of progress and expected timelines.
• Provide client point-of contact support on benefit design changes.
• Oversee client management reporting. Position, deliver and communicate client management data to client and Producer, including but not limited to Monthly Activity Reports, Quarterly Reports, Annual Reviews and financial performance guarantee.
• Work collaboratively with Wellness Strategy Team Lead, and Director of Customer Experience to develop and deliver engagement/strategy recommendations to clients.
• Communicate with VP of Operations regarding operational and platform related issues.
• Capitalize on all new revenue opportunities for existing clients by developing and executing a successful client management strategy. This should be coordinated with the Sales Consultant if needed.
• Deliver and manage client renewals to consultants, brokers, and client to ensure client management retention, profitability, revenue and satisfaction objectives that are consistent with company goals.
• Confidently runs a book of business post implementation through client growth phases, including short and long-term…