Associate Director; CRE

Associate Director (CRE)

Responsible for managing one or more national or local accounts, including providing timely, consistent, and accurate flow of information required to operate the portfolio in order to meet the client’s and company objectives. Act as a point of contact for integrating service platform for the client, as well as ensuring that accounting practices are sound and consistently applied. Provide the general and financial information required for other members of the management team to make informed decisions and to carry out their operating responsibilities.

• Provide leadership for markets that are geographically or functionally distinct and demonstrate ability to implement business unit strategy
• Develop and maintain a communication style and relationship that fits the client’s preferred style
• Demonstrate proactive customer service regarding all aspects of account management
• Communicate proactively, first when performance is not meeting expectations, and second when performance meets or exceeds expectations
• Regularly interact with tenants to ensure their reasonable satisfaction with building operations and work with the Property Manager on problems that may occur
• Coordinate and/or prepare reports, annual budgets, and other documents for clients in accordance with management and other agreements; ensure adherence to leasing guidelines and review information and variances with the Property Management Team
• Participate in preparing annual budgets and any revisions, and oversee operating compliance with budgets approved by clients
• Ensure completion of property tax administration and supervise services rendered by the property tax consultant
• Ensure administration of property and liability insurance requirements
• Ensure compliance with the purchase order system, contracts, policies, procedures, and accounting requirements established by clients
• Oversee the billing process, including payment of invoices and disbursement of funds; monitor cash flow and cash requirements in conjunction with the Property Manager to assure efficient use of cash
• Assist the Client/Asset Manager and Property Manager in determining proper cost allocations, identifying any re‑billable cost, properly accounting for inventories, purchasing procedures, and addressing any special accounting problems
• Maintain desired internal financial benchmarks for each asset, including occupancy levels, income levels, delinquency percentage, IRR, and cash flow, as defined by the Director and Asset Manager
• Coordinate construction projects with the Construction Manager and Property Manager, approve construction contract documents, and final invoices
• Effectively staff and develop bench strength and succession planning to position for new business
• Regularly inspect properties with staff
• Conduct annual performance evaluations and career path discussions; ensure all property management and maintenance staff receive an annual performance evaluation
• Analyze and make recommendations regarding property staffing needs, personnel performance issues, salary administration, personnel promotions, training, and career development

• Education:
  
  Bachelor’s Degree in Business or related discipline
• Experience:
  
  8+ years of real estate property management or related experience
• Supervisory
  
  Experience:
  
  5+ years of supervisory experience
• CPM and/or RPA comparable experience in a senior leadership role
• Real Estate License
• Industry designations and active participation as a leader in external charitable and local and national industry organizations
• Ability to monitor and anticipate trends and changes within the industry
• Advanced knowledge of Microsoft Office Suite
• Demonstrated initiative through taking on additional assignments and responsibilities
• Advanced problem‑solving skills and ability to handle a variety of options in complex solutions; requires expert level analytical and quantitative skills

This job operates in a professional office environment. The…