Account Management Representative; Automotive

Account Management Representative (Automotive)

Job Category
:
Sales - Marketing

Requisition Number
: ACCOU
001556

Posted
:
May 13, 2026

Employment Type
:
Full-Time

Locations

Commonwealth Rolled Products is a leading manufacturer of Aluminum rolled products for the Automotive, Commercial, and Industrial markets. The Company operates its production facility in Lewisport, KY with the support of an Automotive Innovation Center for R&D, Sales and Field Service in Madison Heights (DET), and Inside Sales in the Cleveland, OH area.

Our Industrial Products Account Management team is seeking to add a talented Account Management Representative to our Cleveland, Ohio office. The purpose of this role is to provide superior sales and service to customers (both current and new) via effective, measurable administration of account management processes while protecting the interests of Commonwealth. This role contributes to achievement of strategic initiatives and objectives by offering guidance/expertise to key customers and other members of Automotive Account Management.

Responsibilities Include:

• Actively participate in maintaining a zero incident safety culture.
• Live and champion the Commonwealth Rolled Products Core Values;
  Safety, Integrity, Customer Focus, Ownership, Excellence, and Teamwork.
• Frontline role accountable for representing Commonwealth Rolled Products to prospects and existing customers.
• Work with customers to identify sales opportunities. Negotiate pricing with the customers and coordinate with the Key Account Manager. This includes trial requests, sales for surplus inventory, sales for unallocated capacity, spot buys for existing programs as well as for new business.
• Manage a designated account base of Automotive OEMS and / or Tiers. This includes all aspects from prospecting through long-term selling and servicing.
• Accountable for accurate entry of orders relative to customers’ specifications, instructions, and corporate guidelines. Also consistently meet guidelines for contractual agreements within customer base.
• Work with customers and Key Account Manager to identify, negotiate and establish program inventory requirements. Collaborate with Supply Chain and IT to set up program requirements and processes in all systems.
• Perform inventory management to successfully achieve zero customer stock outs. This includes analyzing current stock levels vs customer requirement, inventory holds, customer forecasts, release schedules, historical shipments, customer announcements, market trends and economic environment. Work with customers to attain delivery releases and communicate to releases to Supply Chain.
• Demonstrate the ability to make decisions effectively and independently within approved guidelines set forth by Commonwealth Rolled Products.
• Research, analyze and resolve customer deductions and over payments in less than 18 days. This includes issuance of supplemental invoices and / or credits.
• Perform back up duties for team members during absences.
• Develop and maintain a comprehensive product and technical knowledge base to effectively support the Automotive team and customers. This includes understanding customer requirements and specifications, Commonwealth’s automotive products, how to use and update customer portals / systems (when required), EDI transactions, CUM management and all other related customer requirements.
• Anticipate, meet, and exceed customers’ needs to maximize customer satisfaction. Promote a strong service image to our customers and other Commonwealth teams.
• Demonstrate Commonwealth values and a positive, professional behavior toward your work and colleagues. Provide guidance and assistance to other team members when needed. Communicate effectively with your customers, colleagues, and all levels of the organization.
• Identify continuous improvement opportunities associated with Account Management processes. Participate in established training programs as designated by supervisory staff or identified by the AMR as self-improvement opportunities.
• Enter, track and coordinate completion of sales-related Customer claims. Assist Claims Analyst in quality-related claims, deductions, and credits when…