Dispatcher II

Position Summary

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

• Partner with terminal manager to plan and carry out shipping operations
• Monitor daily delivery schedule for drivers
• Organize and sort incoming mail and paperwork
• Verify driver paperwork for each load
• Image/Scan documents into the dispatch system
• Data entry of driver detention pay, calculate hourly pay, layovers, breakdowns
• Receive orders from customers and create loads in dispatch system
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Communicate effectively with customers, drivers, dispatchers, and other departments to ensure smooth and efficient operations.
• Monitor e-mail for incoming orders, communication between team members
• Admin support including payroll and billing
• On-call duties as needed

• High school diploma or equivalent
• 2 years of dispatching experience
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

Note:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change.