Customer support​/Guest service

Location: Madikeri

About RAHO
Founded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho Hospitalities is committed to bridging the gap in quality accommodation options in non-urban destinations such as Coorg, Ooty, and Gokarna. We focus on delivering memorable, high-quality vacation experiences through thoughtful hospitality and exceptional guest service.

Title:

Guest Service Representative(1+ Year)
Senior Guest service Representative(4+ year , Hospitality industry Mandate)

Location:

Bangalore, India

Experience:

Experience in the hospitality industry or Customer support, candidates with a psychology background are welcome to apply!

Role Overview   The Guest Service Representative plays a critical role as the   first point of contact   for our guests. This role is responsible for building strong, long-lasting relationships with guests by providing timely, empathetic, and effective support across multiple communication channels. At RAHO, guests come first—and this role is key to ensuring a smooth, delightful, and memorable stay experience.

Key Responsibilities

Communicate with guests via   phone, email, chat, and  OTA’s
Respond to all guest inquiries   within 15 minutes (TAT)
Provide accurate and knowledgeable information on   rooms, pricing, availability, food, and services
Ensure   guest satisfaction ratings of 9 and above
Proactively upsell   food and service bundles   to meet acceptable sales benchmarks
Be  virtually available to guests throughout their stay   for support and assistance
Actively listen to guest concerns and  resolve issues promptly and professionally
Handle guest complaints with empathy, ownership, and solution-oriented thinking
Coordinate closely with   on-ground operations, housekeeping, and kitchen teams   to meet guest needs
Maintain detailed records of guest interactions, feedback, and complaints
Extract insights from guest feedback and share them with internal teams
Provide suggestions to improve  guest service processes and efficiency
Stay updated on company offerings, SOPs, and service standards

Skills & Qualities We’re Looking For

Strong verbal and written communication skills (English required)
Customer-first mindset with high empathy and patience
Ability to multitask and work under pressure
Strong coordination and follow-up skills
Problem-solving and conflict-resolution ability
Attention to detail and documentation

Nice to Have

Prior experience working in a   startup or fast-growing environment
Familiarity with hospitality tools, CRMs, or booking platforms

Why Join RAHO?

Be part of a   fast-growing hospitality startup
Opportunity to directly shape guest experiences
Collaborative and dynamic work environment
Learn and grow with hands-on exposure across hospitality operations

Ready to Apply?
We are looking to fill this position   as soon as we find the right candidate  . If this sounds like your dream role, we’d love to hear from you—  apply at the earliest!
This position is based in Bangalore, India
Applications are accepted in English only