Front Office Executive

Location: Bahadurgarh

Job Description – Front Office Executive

Position:
Front Office Executive
Department:
Front Office Operations

Qualification:

Bachelor's Degree in Hotel Management

Experience:

1–3 Years (Freshers with excellent communication skills may also apply)

Job Summary

The Front Office Executive is responsible for ensuring a warm welcome to guests, handling reservations, managing check-ins and check-outs, addressing guest queries, and maintaining smooth front office operations to deliver exceptional guest satisfaction.

Key Responsibilities
Welcome guests and assist them with check-in and check-out procedures.
Handle room reservations through phone calls, emails, and online booking portals.
Provide information regarding room categories, tariffs, facilities, and resort services.
Maintain guest records and ensure accurate registration procedures.
Coordinate with Housekeeping, Food & Beverage, and Maintenance departments for guest requirements.
Handle guest complaints and resolve issues promptly and professionally.
Process payments and maintain daily cash and billing records.
Manage telephone calls, emails, and guest inquiries.
Prepare daily arrival, departure, and occupancy reports.
Ensure compliance with resort policies and standard operating procedures.
Upsell resort facilities, room upgrades, and special packages whenever possible.
Maintain a neat and professional reception area at all times.
Required Skills
Excellent communication and interpersonal skills.
Strong customer service orientation.
Good knowledge of hotel reservation and property management systems.
Proficiency in MS Office applications.
Ability to work in shifts, including weekends and holidays.
Strong problem-solving and multitasking abilities.
Professional appearance and positive attitude.
Educational Qualification
Bachelor's Degree in Hotel Management (BHM) from a recognized institution.
Additional certifications in Hospitality Management will be an advantage.

Preferred Experience
Experience in resorts, hotels, clubs, or hospitality establishments.
Knowledge of front office software and online travel agency (OTA) portals.
Reporting To
Front Office Manager / Resort Manager
Salary
As per company standards and experience.

Location:

Club Platinum Resort cum Water Park & Amusement Park, Bahadurgarh, Haryana.