Hotel Booking Specialist

Location: Narela

JALAKARA
A bit about the role.
At Jalakara, reservations is not simply about answering calls or processing bookings. It is about understanding our guests, helping them plan their stay and ensuring that every journey to our island begins with thoughtful, personal service.
We're a small independent hotel, and our Reservations Office reflects that. We aren't a large corporate reservations department or a call centre. Our team is small, collaborative and hands-on, and everyone plays an important role.
If you enjoy taking ownership, building genuine relationships with guests and working in an environment where no two days are quite the same, we'd love to hear from you.

What you'll be doing
Assisting guests with reservations by telephone, email and Whats App.
Helping guests choose the right room and plan their stay in the Andamans.
Preparing quotations, confirmations and guest itineraries.
Coordinating with our hotel team to ensure every arrival is well prepared.
Managing booking amendments, cancellations and special requests.
Maintaining reservation records with accuracy and attention to detail.
Becoming knowledgeable about the Andaman Islands so you can confidently guide our guests.
Supporting the wider team wherever needed.

We're looking for someone who
Enjoys speaking with people and providing thoughtful service.
Writes clearly and communicates with warmth and professionalism.
Is organised, dependable and pays attention to detail.
Takes initiative rather than waiting for instructions.
Is comfortable working in a small team where responsibilities are shared.
Enjoys variety and is happy to wear more than one hat during the day.
Salary grade for this role is 25000 - 30000 Indian Rupees. 21

This role may not be for you if...
You're looking for a highly structured corporate environment.
You prefer working within large teams where responsibilities are narrowly defined.
You're happiest following scripts and standard responses.
You enjoy routine more than variety.
You enjoy large offices and carpools to glass buildings.

Experience
Previous experience in hotel reservations, front office or guest services is preferred, but we're equally interested in people with the right attitude, curiosity and willingness to learn.

Why join Jalakara?
You'll be part of a close-knit team supporting one of India's most distinctive boutique hotels. You'll have the opportunity to learn about a remarkable destination, work directly with experienced hoteliers and make a genuine difference to every guest's journey.

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