Front Office Executive

Location: Hāthras

Job Description:

Front Office Executive
Position:
Front Office Executive
Hotel:
Ramada by Wyndham Aligarh

Location:

Aligarh, Uttar Pradesh
Salary:
₹15,000 – ₹20,000 per month
Industry:
Hospitality / Hotel Operations

Employment Type:

Full-Time

Job Summary:

Ramada by Wyndham Aligarh is seeking a professional, well-groomed, and customer-focused   Front Office Executive   to manage front desk operations and deliver exceptional guest experiences. The ideal candidate will be responsible for handling guest check-ins and check-outs, reservations, inquiries, and ensuring smooth front office operations while maintaining the highest standards of hospitality.

Key Responsibilities:

Welcome guests and provide a warm, professional first impression.
Handle guest check-ins, check-outs, and room allocations efficiently.
Manage room reservations, cancellations, and modifications.
Respond promptly to guest inquiries, requests, and complaints.
Coordinate with Housekeeping, Food & Beverage, and other departments to ensure seamless guest service.
Maintain accurate guest records and update hotel management systems.
Process payments, invoices, and billing transactions accurately.
Answer telephone calls, emails, and guest correspondence professionally.
Assist in upselling rooms and hotel services whenever possible.
Ensure compliance with hotel policies, procedures, and brand standards.
Prepare daily reports and maintain front office documentation.
Maintain cleanliness and organization of the reception area.

Required Qualifications &

Experience:

Graduate in any discipline;
Diploma/Degree in Hotel Management preferred.
1–3 years of experience in Front Office, Guest Relations, or Hotel Operations.
Freshers with excellent communication skills may also apply.
Basic knowledge of MS Office and hotel PMS software is preferred.
Strong communication and interpersonal skills.
Ability to work in rotational shifts.

Preferred

Skills:

Good verbal and written communication in English and Hindi.
Pleasant personality and professional grooming standards.
Strong customer-service orientation.
Excellent problem-solving and multitasking abilities.
Attention to detail and organizational skills.
Ability to work effectively in a fast-paced environment.

Please share this opportunity with others who may be interested or suitable for this role.