Front Office Manager

Location: Panjim

About the Role:

Postcard Hotels is seeking experienced  Front Office Managers  to join our growing portfolio of luxury hotels and resorts.

The role requires a strong understanding of  luxury hospitality, personalised guest service, and operational excellence . You will lead the Front Office team and ensure a seamless, thoughtful, and memorable guest journey from arrival to departure.

Key Responsibilities:

Lead the day-to-day operations of the Front Office and maintain exceptional service standards.
Own the complete guest journey, ensuring personalised and intuitive service.
Be visible and engaged with guests, proactively anticipating needs and resolving concerns.
Lead, coach, and develop the Front Office team.
Ensure seamless coordination with Housekeeping, F&B, Reservations, and other departments.
Oversee check-ins, check-outs, room allocation, billing, VIP handling, and guest requests.
Handle guest feedback and service recovery with maturity and discretion.
Ensure adherence to Postcard Hotels' SOPs, service standards, and operational procedures.
Support the General Manager and leadership team in delivering guest and business objectives.

What We Are Looking For :
Luxury hotel or resort experience is essential.
Previous experience as a Front Office Manager, Assistant Front Office Manager, or in a similar leadership role.
Strong knowledge of luxury guest service and Front Office operations.
Excellent communication, interpersonal, and leadership skills.
A warm, confident, and discreet approach to guest interactions.
Strong problem-solving and decision-making abilities.
Hands-on, detail-oriented, and passionate about hospitality.
Career stability is highly important  — we value candidates who have demonstrated meaningful tenures, loyalty, and progressive growth with previous organisations.

Why Join Postcard Hotels?
Be part of a distinctive and growing luxury hospitality brand.
Exposure to unique properties and destinations.
Opportunities for learning, cross-property exposure, and career progression.
Build a  long-term career with a brand that values commitment, performance, and excellence .

If you are passionate about luxury hospitality and looking to build a long-term career with Postcard Hotels, we would love to hear from you.