Head of Operations

Location: Kochi H.O

Job Title:

Operations Head

Experience:

10-15 Years

Location:

Wonderla Kochi Park

About the Role
We are looking for an experienced  Operations Head  to lead end-to-end park operations at our Kochi location. This role requires strong leadership, operational excellence, and a sharp focus on guest experience, safety, and efficiency in a high-footfall environment.

Key Responsibilities
Own and manage  daily park operations  ensuring safety, efficiency, and cost control
Lead large multi-functional teams across  operations, guest relations, security, housekeeping, and transport
Drive  guest experience excellence  across rides, restaurants, and facilities
Manage  crowd control, emergency handling, and conflict resolution
Ensure  safety compliance , training, and operational SOP adherence
Analyze  NPS, guest feedback, and online reviews  to improve service ratings
Manage  VIP, special-needs, and high-value guest interactions
Oversee  budgets, staffing, scheduling, and performance reviews
Coordinate with external partners including  security agencies and fleet vendors

Requirements
10–15 years  of experience in Operations leadership
Proven experience as  Operations Head / Mall Manager / Hotel Manager / Guest Relations Head  or similar
Strong expertise in  crowd management, safety operations, and service excellence
Hands-on experience with  NPS and customer feedback systems
Excellent  leadership, problem-solving, and communication skills
Ability to work  flexible hours , including weekends and holidays

Qualifications
MBA / Any Graduate Degree
Preferred:  Hospitality, Tourism, Business Administration

Language Proficiency
English & Malayalam– Mandatory