Property Host Guest Experience Boutique Hospitality

Position: Property Host I Guest Experience I Boutique Hospitality
Location: Panjim

About Mansion Haus Mansion Haus is a heritage boutique stay where every guest is welcomed like they’re arriving at a friend’s beautiful home. We’re looking for someone who genuinely loves people and believes that exceptional hospitality is created through thoughtful, personal moments.

The Role As our Property Host, you’ll be the face of Mansion Haus. Your mission is simple: make every guest feel m welcoming arrivals to curating memorable experiences, you’ll ensure every stay is effortless, warm, and unforgettable.

The Property Host is a full-time, on-site role based in Goa, India. This role involves welcoming guests, managing check-ins and check-outs, and ensuring a smooth and thoughtful guest experience aligned with Mansion Haus’ values of conscious hospitality. Day-to-day responsibilities include coordinating room readiness with housekeeping, assisting with reservations and inquiries, overseeing F&B service delivery and proactively addressing guest needs and feedback.

The Property Host will collaborate with the food & beverage and sales teams to support on-site experiences, events, and upselling of services where appropriate. The role also includes maintaining accurate guest records, providing local recommendations, and helping create a warm, respectful environment for guests and team members.

Qualifications
Strong Communication skills, including clear verbal and written interaction with guests and colleagues.
Proven Customer Service experience, with the ability to handle inquiries, resolve issues, and deliver courteous, guest-centric support.
Ability to provide and receive Training, including learning property standards and helping onboard new team members.
Basic understanding of Food & Beverage operations, with the ability to coordinate with the F&B team and support guest dining experiences.
Sales skills to responsibly promote property services, experiences, and special offerings that enhance guest stays.
Prior hospitality, hotel, or boutique property experience preferred, especially in guest-facing roles.
Comfort working in a sustainability- and community-focused environment, aligned with Mansion Haus’ philosophy.
Strong organizational skills, reliability, and the ability to work flexible hours, including weekends and holidays as needed.
Proficiency in English required; knowledge of local languages (such as Konkani or Hindi) is an advantage.

What You’ll Do  Welcome guests with warmth and professionalism from check-in to departure.
Create personalised experiences based on guest preferences and special occasions.
Anticipate guest needs before they ask.
Coordinate with housekeeping, maintenance, and kitchen teams to deliver seamless service.
Recommend and arrange local experiences, restaurants, transport, and activities.
Resolve guest requests quickly and thoughtfully.
Build relationships that lead to exceptional reviews and repeat visits.
Maintain the presentation and ambience of the property throughout the day

What We’re Looking For  2+ years in boutique hospitality, luxury hotels, villas, or guest experience roles.
Naturally warm, confident, and emotionally intelligent.
Excellent spoken English (additional languages are a bonus).
Strong attention to detail and problem-solving ability.
Comfortable working flexible hours, including weekends and holidays.
Passion for creating memorable human experiences—not just completing tasks.

Success Looks Like  Guests consistently rate their stay 5 stars because of how they felt.
Personalized touches become a signature of Mansion Haus.
Every guest leaves feeling they’ve discovered a home, not just a hotel.