Account Director

Location: Goa Velha

Job Title:

Account Director

Location:

Panaji, Goa

Employment Type:

Full-time

Experience:

8–10 years (Agency background mandatory)

Important:
Goa-based  professionals are strongly encouraged to apply.
Candidates from outside Goa should apply only if they are willing to relocate to Goa for a long-term role. This is not a remote position.

Company Description
Mélange Digital is an award-winning boutique Integrated Marketing Communications Agency with headquarters in Mumbai and offices in Singapore, Dubai, and London. Specializing in travel and destination brands, the agency combines creativity with influence to build campaigns that resonate and drive engagement. As partners with platforms like Meta, Tik Tok, and Google, Mélange Digital leverages extensive expertise alongside impactful celebrity collaborations. Their unique 4 C’s approach - Culture, Category, Company, and Content ensures tailored campaigns that connect deeply with target audiences.

The agency is dedicated to redefining how brands engage and inspire through compelling storytelling and captivating campaigns.

The Big Picture
You’ve handled big clients. You’ve survived tight deadlines. You’ve balanced creative chaos with client expectations. And you still love agency life.
We’re looking for a seasoned Account Director who knows how to own client relationships, lead strategy, grow accounts, and rally internal teams all without breaking a sweat (or at least hiding it well).
This role sits at the heart of our agency where strategy meets execution, and clients meet results.

What You’ll Be Doing

Client Leadership & Account Ownership
Serve as the primary point of contact for key and strategic clients, building long-term, trusted partnerships
Lead account strategy, planning, and execution across integrated digital, creative, and marketing campaigns
Deeply understand client business objectives, industry dynamics, and growth priorities, translating them into clear, actionable briefs and strategic solutions
Confidently lead client presentations, reviews, QBRs, and performance discussions, including senior stakeholder interactions

Operations, Project & Resource Management
Own end-to-end account operations, including scope definition, timelines, budgets, deliverables, and quality control
Oversee project management frameworks, ensuring on-time, on-budget delivery across multiple work streams
Lead resource planning and utilization, ensuring optimal deployment across teams
Proactively identify operational risks and implement mitigation strategies

Cross-Functional & Team Leadership
Collaborate closely with creative, performance marketing, content, technology, HR and project management teams to deliver high-quality outcomes
Act as the central orchestration point across functions, ensuring alignment, accountability, and execution excellence
Mentor, guide, and develop Account Managers and Account Executives, driving performance, ownership, and client satisfaction
Establish best practices, SOPs, and governance structures for client servicing and operations
Collaborate with the HR team to drive resource planning, leadership development initiatives and develop strategies that align with business goals.

Technology, Zoho & Process Enablement
Leverage Zoho Projects for client management, project tracking, reporting, and operational efficiency
Partner with tech and operations teams to streamline workflows, improve visibility, and enhance delivery outcomes
Use data, dashboards, and performance metrics to drive decision-making and continuous improvement

International & Strategic Exposure
Manage and scale international client accounts, navigating multi-market expectations, timelines, and stakeholders
Work closely with leadership to align client servicing and operations with agency growth strategy and long-term vision
Represent the agency as a senior client-facing leader in strategic discussions and partnerships

P&L, Revenue Growth & Commercial Accountability
Own end-to-end P&L responsibility for assigned accounts and portfolios
Ensure account profitability through effective cost control, pricing discipline, and margin management
Identify and drive upsell and cross-sell opportunities, contributing…