Deputy Manager

Location: Kharar

Job Title:

Call Center Manager / Deputy Manager

Location:

Chandigarh University

About the Role
Chandigarh University is seeking an experienced and dynamic  Call Center Manager / Deputy Manager  to oversee and lead call center operations. The ideal candidate will have a strong background in sales-driven environments, performance management, and team leadership.  Immediate joiners will be given priority.

Key Responsibilities
Lead, train, and manage outbound and inbound calling teams.
Drive  sales conversions ,  revenue generation , and ensure  target achievement .
Monitor operational performance and track key KPIs for continuous improvement.
Implement strategies to reduce  shrinkage  and  attrition .
Manage staffing, scheduling, performance reviews, and team motivation.
Ensure compliance with operational processes and quality standards.
Coordinate with internal departments to meet organizational goals.

Required Qualifications & Experience
Minimum  8 years of experience  in call center operations, sales, or team leadership roles.
Proven expertise in  team handling ,  inside sales , and performance improvement.
Strong experience with outbound & inbound operations.
Excellent communication skills and a presentable professional demeanor.
Graduation  is mandatory.
Immediate joiners preferred.
Compensation
Competitive salary with a  decent hike on last drawn CTC  for deserving candidates.

How to Apply

Interested candidates can share their resume at:

Immediate joiners are strongly encouraged to apply.